Ready to Compete - South Africa's BPO Capabilities in the Financial Services Sector
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In the pursuit of larger infrastructure deals, RIMO players saw their infrastructure business model converging with that of traditional suppliers. This report analyzes this convergence and the apparent divergence during the recession. It focuses on the differentiating strategy adopted by the RIMO players during the downturn to grow their infrastructure business and elaborates the fundamentals of RIMO model which these players should stick to yet fine-tune them to provide the next growth impetus.
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Even though transition is an inherent phase of outsourcing, the term "transition" has become synonymous with complexity. This whitepaper educates buyers on the transition phase in the life cycle of outsourcing engagements, cost and complexity associated with it and factors driving it. The paper also includes best practices and "pitfalls to avoid" in managing complex transitions for success.
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This whitepaper highlights the role that RPO can play in creating the workforce of tomorrow. It looks at the current value proposition of RPO, suggests ways of advancing the value proposition, and highlights some of the key considerations to make it happen.
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This whitepaper explains why the current state of affairs in the financial services sector is likely to lead to increased IT outsourcing (ITO) activity, and lays down a framework that ITO suppliers can refine their deal pursuit strategy. By careful analysis of prospects' business events, it is possible to predict the likelihood and the timing of potential ITO activity.
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