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Ross Tisnovsky

Vice President

rtisnovsky@everestgrp.com

Ross Tisnovsky, Vice President, ITO Research, has specialized in developing and implementing IT-enabled business performance improvement at Fortune 500 companies for more than a decade. As head of the Institute’s ITO research, he leads a team of analysts in developing leading-edge thinking on market trends in the outsourcing industry and best practices in IT outsourcing. His strength in research stems from in-depth understanding of technology from the point of view of key market constituents, i.e., business users of IT services and technology providers, along with knowledge of fundamentals of high tech products, various technologies, and industry trends.

Ross’ previous positions include Project Executive, Enterprise Transformation, IBM; Engagement Manager, McKinsey & Company; and Sales Representative, IBM Ukraine and IBM Africa. Ross holds an MBA, Operations and Information Technology from The Wharton School, University of Pennsylvania and a MS/BS, Engineering from the National Technical University, Kiev, Ukraine. 

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ITO 2008 Annual Report

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

April 2008 | Document #ERI-2008-4-R-0240 | Research Report
The IT Infrastructure Outsourcing Annual Report sketches the changing world of IO with focus on emerging asset ownership dynamics, delivery location selection in asset-light service, role of labor arb... | More

Does Size Matter?

Shiraz Ritwik, Ross Tisnovsky

April 2008 | Document #ERI-2008-4-W-0239 | Whitepaper
Company size has become an important criterion and an integral part of a typical supplier selection process in IT outsourcing. Although size-driven capabilities (e.g., ability to scale up) are certain... | More

Tax Considerations in IT Outsourcing

Lenny Joiner, Ross Tisnovsky

March 2008 | Document #ERI-2008-4-R-0229 | Research Report
Tax planning plays a major role in structuring an outsourcing relationship or shared services initiative, especially those that involve a global delivery model. Taking corrective actions after structu... | More

2008 Spending on IT Services - New Paradigm, or Continuous Denial?

Soumit Banerjee, Ross Tisnovsky

February 2008 | Document #ERI-2008-4-W-0236 | Whitepaper
This whitepaper aims to investigate the likely fallouts in ITO of buyer decisions under certain economic conditions during 2008 with focus on the effect of upcoming cost optimization efforts on IT se... | More

The Outsourcing Engagement Model as a Strategic Element in Expanding Share of the Buyer's Wallet

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

January 2008 | Document #ERI-2008-4-R-0164 | Research Report
Outsourcing relationships are complex, and the success of the outsourcing deal is driven by the alignment of interests between the buyer and the supplier. The engagement model is one of the main facto... | More

ITO Request for Information 2007 - Summary of Results

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

December 2007 | Document #ERI-2007-4-R-0227 | Research Report
In order to better understand key market trends and how they affect the IT outsourcing market, Everest conducted an ITO Request for Information (RFI) exercise in Q3 2007. The RFI studied outsourcing t... | More

How Structural Changes in the ITO Market are Likely to Affect the Industry

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

November 2007 | Document #ERI-2007-4-R-0168 | Research Report
Information Technology Outsourcing (ITO) industry research is not short of opinions and discussions around structural market trends (e.g., unbundling, consolidation, fragmentation). This abundance of ... | More

Intel's Second-Generation vPro Platform: A Steroid Shot for Desktop Outsourcing?

Shiraz Ritwik, Ross Tisnovsky

October 2007 | Document #ERI-2007-4-W-0219 | Whitepaper
On August 26, 2007 Intel announced the second generation of its new microprocessor platform: vPro. The majority of reviews and media attention focused on the security features of the new platform. | More

The Role of Tools in IT Infrastructure Outsourcing: How Investments in Tools Can Create Competitive Advantage

Soumit Banerjee, Ross Tisnovsky

October 2007 | Document #ERI-2007-4-W-0216 | Whitepaper
The infrastructure tools market has grown significantly over the last 20 years, expanding the tool capabilities into multiple areas of IT infrastructure operations. This paper addresses key developme... | More

Role of Tools in Infrastructure Outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

September 2007 | Document #ERI-2007-4-R-0209 | Research Report
The world of IT is witnessing the development of various tools which automate multiple functions and tasks in a typical IT infrastructure operation. Within the scope of outsourcing, such tools are s... | More

Impact of the Service-Oriented Architecture on IT Outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

August 2007 | Document #ERI-2007-4-R-0139 | Research Report
Service-Oriented Architecture (SOA) is a rapidly emerging solution for linking business processes to underlying IT systems. Depending on the speed of adoption, SOA can present fundamental challenges a... | More

ADM Partnerships - Moving Beyond Labor Arbitrage

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

June 2007 | Document #ERI-2007-4-R-0137 | Research Report
The entry of labor arbitrage into Application Development and Maintenance (ADM) outsourcing has redefined the market and created a US$20 billion offshore industry. Since the emergence and rapid growth... | More

Buyer-Driven Supplier Consolidation Will Change the ADM Industry

Peter Bendor-Samuel, Ross Tisnovsky

April 2007 | Document #ERI-2007-4-W-0157 | Whitepaper
The entry of labor arbitrage into Application Development and Maintenance (ADM) outsourcing redefined the market and created a ~US$20 billion offshore industry, which enjoyed fast growth for more than... | More

Cost accounting considerations in IT outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

April 2007 | Document #ERI-2007-4-R-0150 | Research Report
This report presents an analysis of the costs that a buyer will incur from the point that it begins to explore its options up to the point that a supplier takes over day-to-day operations in a steady-... | More

Vendor Managed Inventory

Peter Bendor-Samuel, Ross Tisnovsky

March 2007 | Document #ERI-2007-4-W-0155 | Whitepaper
The concept of Vendor-Managed Inventory (VMI) revolutionalized the retail industry by mitigating uncertainly of supply for retail stores, decreasing uncertainly of demand for manufacturers, and increa... | More

Selecting Location for Remote Infrastructure Management Service Delivery

Soumit Banerjee, Anand Ramesh, Shiraz Ritwik, Ross Tisnovsky

March 2007 | Document #ERI-2007-4-R-0132 | Research Report
"Selecting Location for Remote Infrastructure Management Service Delivery" offers a high-level picture of emerging global locations for offshore infrastructure management service delivery. T... | More

The Growth of Infrastructure Management Outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

February 2007 | Document #ERI-2007-4-R-0131 | Research Report
The "Growth of Infrastructure Management Outsourcing" report that analyzes key market forces that shape the IMO market and determines the IMO growth prospects. This report will outline the Everest gro... | More

Show Me The Assets! The Changing Role of Asset Ownership in Infrastructure Outsourcing

Shiraz Ritwik, Ross Tisnovsky

February 2007 | Document #ERI-2007-4-W-0152 | Whitepaper
Ownership of IT assets is one of the most important factors in determining the dynamics of an outsourcing engagement. Historically, suppliers leveraged assets ownership transfer in Infrastructure Outs... | More

IT Outsourcing in the Small and Medium Businesses

Ross Tisnovsky

February 2007 | Document #ERI-2006-4-W-0136 | Whitepaper
Small and Medium Businesses (SMBs) have unique IT needs, stemming from low IT budgets and small project sizes in Application Development and Maintenance (ADM) outsourcing, lack of scale in operations,... | More

Asset-light outsourcing model. The role of asset ownership in Infrastructure Outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

February 2007 | Document #ERI-2007-4-R-0125 | Research Report
The ownership of IT assets is one of the key factors in determining the dynamics of an outsourcing engagement. This white paper traces the evolution of approaches to IT asset ownership and transfer ov... | More

Infrastructure Outsourcing Roadmap

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

January 2007 | Document #ERI-2007-4-R-0124 | Research Report
Infrastructure Outsourcing Roadmap revisits the history of the Infrastructure Outsourcing (IO) market and develops understanding of the prevalent business models in this market (i.e., traditional outs... | More

The Emergence, Adoption and Growth of Infrastructure Management Outsourcing

Amiya Kagalwala, Ross Tisnovsky

October 2006 | Document #ERI-2006-4-W-0123 | Whitepaper
Infrastructure Outsourcing (IO) has matured over more than 40 years and has entered a period of slow growth. The emergence of Infrastructure Management Outsourcing (IMO) is a recent trend prompted by ... | More