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Shiraz Ritwik

Research Director

sritwik@everestgrp.com

Shiraz Ritwik, Research Director, ITO Research, leverages his background in information technology and management of the software life-cycle to identify and highlight current and emerging trends in today’s IT Outsourcing environment. Shiraz leads the India-based ITO analyst team and manages the research agenda for syndicated research reports on IT Outsourcing. He also owns key buyer and supplier relationships. In his role as an ITO expert, Shiraz authors white papers and reports for the Everest Group’s Outsourcing Journal and other industry publications. He also provides analytical insight into client projects. Prior to joining Everest Research Institute, Shiraz led and implemented several cross-functional projects.  He has established offshore application development centers in Gurgaon and Bangalore for a global financial services client, led a 22-member project team in the delivery of a hospitality industry technology solution and led the design and rollout of financial securities training content across a 60-person account team.

Shiraz’s prior positions include  Senior Associate (Program Management) at Sapient Corporation, a technology consulting firm, Software Engineer at Aditi Technologies Limited, a niche information technology services firm and Research Consultant, Sponsored Research & Industrial Consultancy, IIT Kharagpur. He holds an MBA from the Indian Institute of Management, Ahmedabad and a B.Tech. in Engineering from the Indian Institute of Technology, Kharagpur.

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Reading the Alphabet Soup: SI, PI, ERP, Etc. - The Changing Drivers Of IT Consulting

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

September 2008 | Document #ERI-2008-4-R-0262 | Research Report

IT consulting is one of the most complex segments of the IT services market. The relative significance of historical drivers of consulting (like killer applications, econom... | More

"Fluid IT Architecture" - The Evolution of Modularity in IT Infrastructure Operations

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

September 2008 | Document #ERI-2008-4-R-0252 | Research Report
The concept of modularity created revolutions in many industries (e.g., manufacturing) and firmly established itself in IT. While almost every aspect of IT (e.g., hardware, software) has taken advanta... | More

Emerging Supplier Dilemma in the Remote Infrastructure Management Market

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

June 2008 | Document #ERI-2008-4-R-0254 | Research Report
The Infrastructure Outsourcing (IO) market continues to evolve with offshore suppliers entering the market through labor arbitrage, enabled by remote infrastructure management (RIM) technology.... | More

ITO 2008 Annual Report

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

April 2008 | Document #ERI-2008-4-R-0240 | Research Report
The IT Infrastructure Outsourcing Annual Report sketches the changing world of IO with focus on emerging asset ownership dynamics, delivery location selection in asset-light service, role of labor arb... | More

Does Size Matter?

Shiraz Ritwik, Ross Tisnovsky

April 2008 | Document #ERI-2008-4-W-0239 | Whitepaper
Company size has become an important criterion and an integral part of a typical supplier selection process in IT outsourcing. Although size-driven capabilities (e.g., ability to scale up) are certain... | More

The Outsourcing Engagement Model as a Strategic Element in Expanding Share of the Buyer's Wallet

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

January 2008 | Document #ERI-2008-4-R-0164 | Research Report
Outsourcing relationships are complex, and the success of the outsourcing deal is driven by the alignment of interests between the buyer and the supplier. The engagement model is one of the main facto... | More

Ongoing Evolution of the IT Outsourcing Market: Findings from the Everest ITO RFI 2007

Shiraz Ritwik

December 2007 | Document #ERI-2007-4-W-0228 | Whitepaper
To better understand key market trends and how they affect the IT outsourcing market, Everest conducted an ITO Request for Information (RFI) exercise in Q3 2007. The RFI studied outsourcing transactio... | More

ITO Request for Information 2007 - Summary of Results

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

December 2007 | Document #ERI-2007-4-R-0227 | Research Report
In order to better understand key market trends and how they affect the IT outsourcing market, Everest conducted an ITO Request for Information (RFI) exercise in Q3 2007. The RFI studied outsourcing t... | More

How Structural Changes in the ITO Market are Likely to Affect the Industry

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

November 2007 | Document #ERI-2007-4-R-0168 | Research Report
Information Technology Outsourcing (ITO) industry research is not short of opinions and discussions around structural market trends (e.g., unbundling, consolidation, fragmentation). This abundance of ... | More

Intel's Second-Generation vPro Platform: A Steroid Shot for Desktop Outsourcing?

Shiraz Ritwik, Ross Tisnovsky

October 2007 | Document #ERI-2007-4-W-0219 | Whitepaper
On August 26, 2007 Intel announced the second generation of its new microprocessor platform: vPro. The majority of reviews and media attention focused on the security features of the new platform. | More

Role of Tools in Infrastructure Outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

September 2007 | Document #ERI-2007-4-R-0209 | Research Report
The world of IT is witnessing the development of various tools which automate multiple functions and tasks in a typical IT infrastructure operation. Within the scope of outsourcing, such tools are s... | More

Impact of the Service-Oriented Architecture on IT Outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

August 2007 | Document #ERI-2007-4-R-0139 | Research Report
Service-Oriented Architecture (SOA) is a rapidly emerging solution for linking business processes to underlying IT systems. Depending on the speed of adoption, SOA can present fundamental challenges a... | More

ADM Partnerships - Moving Beyond Labor Arbitrage

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

June 2007 | Document #ERI-2007-4-R-0137 | Research Report
The entry of labor arbitrage into Application Development and Maintenance (ADM) outsourcing has redefined the market and created a US$20 billion offshore industry. Since the emergence and rapid growth... | More

Cost accounting considerations in IT outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

April 2007 | Document #ERI-2007-4-R-0150 | Research Report
This report presents an analysis of the costs that a buyer will incur from the point that it begins to explore its options up to the point that a supplier takes over day-to-day operations in a steady-... | More

Selecting Location for Remote Infrastructure Management Service Delivery

Soumit Banerjee, Anand Ramesh, Shiraz Ritwik, Ross Tisnovsky

March 2007 | Document #ERI-2007-4-R-0132 | Research Report
"Selecting Location for Remote Infrastructure Management Service Delivery" offers a high-level picture of emerging global locations for offshore infrastructure management service delivery. T... | More

The Growth of Infrastructure Management Outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

February 2007 | Document #ERI-2007-4-R-0131 | Research Report
The "Growth of Infrastructure Management Outsourcing" report that analyzes key market forces that shape the IMO market and determines the IMO growth prospects. This report will outline the Everest gro... | More

Show Me The Assets! The Changing Role of Asset Ownership in Infrastructure Outsourcing

Shiraz Ritwik, Ross Tisnovsky

February 2007 | Document #ERI-2007-4-W-0152 | Whitepaper
Ownership of IT assets is one of the most important factors in determining the dynamics of an outsourcing engagement. Historically, suppliers leveraged assets ownership transfer in Infrastructure Outs... | More

Asset-light outsourcing model. The role of asset ownership in Infrastructure Outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

February 2007 | Document #ERI-2007-4-R-0125 | Research Report
The ownership of IT assets is one of the key factors in determining the dynamics of an outsourcing engagement. This white paper traces the evolution of approaches to IT asset ownership and transfer ov... | More

Infrastructure Outsourcing Roadmap

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

January 2007 | Document #ERI-2007-4-R-0124 | Research Report
Infrastructure Outsourcing Roadmap revisits the history of the Infrastructure Outsourcing (IO) market and develops understanding of the prevalent business models in this market (i.e., traditional outs... | More