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Swapnil Sinha

Senior Research Analyst

ssinha@everestgrp.com

Swapnil Sinha, Senior Research Analyst, is part of the Institute’s research related to Location Optimization (LO), which is focused on providing the industry with a deep and fact-based perspective on attractiveness of locations. He has played a pivotal role in developing the Institute’s LO practice. Swapnil’s strong analytical background, research experience and wide network across the globe helps him keep his finger on the pulse of the market.

Prior to joining Everest Research Institute, Swapnil worked with Evalueserve, where he led research efforts for global clients in technology and outsourcing fields. He holds a Bachelor of Mechanical Engineering from IIT Delhi.

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Availability of European Language Skills for BPO Industry in India

Richard Caswell, Swapnil Sinha

April 2008 | Document #ERI-2008-2-R-0235 | Research Report
India is firmly established as a leading destination for offshore delivery of business processes. Having witnessed a significant expansion in both BPO export revenues and employment, the Indian BPO in... | More

Global Location Insights: March

H Karthik, Swapnil Sinha

March 2008 | Document #ERI-2008-2-B-0238 | Research Brief
Location Optimization article discussing wage inflation in Eastern Europe. | More

Perspectives on Delivery Center Locations for BPO - Latin America

Richard Caswell, Swapnil Sinha

February 2008 | Document #ERI-2008-2-R-0177 | Research Report
Latin American countries have emerged as attractive destinations to provide business process and technology services to cater to the growing regional demand as well as to the US markets. The cities in... | More

Trends in Offshore Contact Center Services Market

H Karthik, Anand Ramesh, Eric Simonson, Swapnil Sinha

February 2008 | Document #ERI-2007-2-R-0226 | Research Report
This report provides an overview of current and emerging trends in the contact center services market, with an emphasis on offshoring. The report outlines the emerging shift from Contact Center Outso... | More

Perspectives on Delivery Center Locations for BPO - Asia

Arshmeet Ahluwalia, H Karthik, Swapnil Sinha

December 2007 | Document #ERI-2007-2-R-0175 | Research Report
Asian countries have evolved as offshore destinations to provide business process (primarily in English) and technology services. Lower costs coupled with good English language skills and large, skill... | More

Perspectives on Delivery Center Locations for BPO -Central & Eastern Europe (CEE)

H Karthik, Arunima Kumar, Anand Ramesh, Swapnil Sinha

July 2007 | Document #ERI-2007-2-R-0173 | Research Report
Central & Eastern Europe (CEE) countries have emerged as attractive near-shore destinations to provide business process and technology services to Continental Europe. However, the cities below have d... | More