Our capability

The Everest Research Institute tracks multiple suppliers providing Contact Centre outsourcing services across processes including inbound/outbound calling, support etc.

Our offerings include:

Supplier identification and short-listing: Assists buyers identify and short-list suppliers meeting a specific set of objectives, using a customized, best-practice approach. | More

Supplier profiles: These are multi-layered supplier capability profiles which provide comprehensive snapshots of supplier performance ranging from basic financials to detailed capability assessments for various outsourcing areas. |  More | Example profile

 

RELATED RESEARCH

 
Trends in Offshore Contact Center Services Market

This report provides an overview of current and emerging trends in the contact center services market, with an emphasis on offshoring. The report outlines the emerging shift from Contact Center Outsourcing (CCO) to Customer Management Outsourcing (CMO) including drivers and potential impact on the market. It details current and emerging delivery locations including costs, capabilities and risks, and trade-offs that need to be considered while evaluating contact center locations. | More