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Our capability

The Everest Research Institute has unparalleled perspectives on Indian BPO suppliers. We understand India BPO supplier capabilities across the gamut of BPO functions (F&A, HR, contact center, industry-specific BPO, knowledge services, etc.) in multiple industries. 

Our offerings include:

Supplier identification and short-listing: Assists buyers identify and short-list suppliers meeting a specific set of objectives, using a customized, best-practice approach. | More

Supplier profiles: These are multi-layered supplier capability profiles which provide comprehensive snapshots of supplier performance ranging from basic financials to detailed capability assessments for various outsourcing areas. |  More | Example India BPO profile

 

RELATED RESEARCH


BPO Market Update: Indian Supplier Landscape

Labor arbitrage has played an important role in the acceleration of Business Process Outsourcing (BPO) and is an essential ingredient of many BPO agreements. Suppliers have varying capabilities and value propositions with regard to delivering offshore services to their customers. | More 


NASSCOM-Everest India BPO Study: Roadmap 2012 - Capitalizing on the Expanding BPO Landscape 

This one-of-a-kind unprecedented, comprehensive report on India’s BPO industry maps out Indian BPO industry’s next wave of growth and paints a vision for the future. The study has been done from the point of buyers, third-party vendors, captives and policy makers. |  More