Introduction

With new entrants continuing to emerge, the global Finance and Accounting Outsourcing (FAO) supplier landscape is in an expansion mode.  Today over 20 viable FAO players compete for diverse pockets of opportunity with the broader FAO market. This Everest study focuses on mapping out how this landscape is evolving, what differentiates players, and how leading FAO providers are winning business. The study also includes Everest's Capabilities-Market Success Matrix, an evaluation of supplier capabilities and how this translates into market share. This study looks at these players, mapping them against market needs and opportunities, along several dimensions.

Scope

• Third-party FAO contracts (does not include shared services or captives)
• Multi-process FAO contracts with a minimum of two F&A processes, over US$1 million in Annual Contract Value (ACV), and a minimum contract term of three years
• All multi-process FAO contracts across all industries signed as of March 2007
• Leading suppliers including Accenture, ACS, Capgemini, CGI, Cognizant, Convergys, EDS, EXLService, Genpact, HP, IBM, Infosys BPO, Intelenet, NCO, OPI SourceNet, TCS, VWA, Wipro, WNS, Xansa.

Contents

The rapid evolution of the FAO market has attracted suppliers with a wide-range of legacies. In turn, these suppliers bring diverse capabilities, skills, and perspectives to the FAO market. Readers will take away a detailed understanding of how FAO suppliers are positioned along various dimensions, including vertical industry focus, technology capabilities, geographic focus, finance process scope and scale, and global delivery footprint.

Key findings from this body of research indicate:

• While traditional market leaders continue to hold the largest share of the market, emerging players are noticeably changing the balance by winning major engagements
• Maturing buyer requirements and rising competition are driving the market towards "blended" operating models using a combination of global sourcing, scale, specialized tools, and expertise, as a means of creating differentiation
• The FAO market should expect continued Merger and Acquisition (M&A) activity as suppliers build out their deliver capabilities