Introduction

Selecting Location for Remote Infrastructure Management Service Delivery offers a high-level picture of emerging global locations for offshore infrastructure management service delivery. This research is based on Everest Research Institute´s proprietary location selection methodology which helps develop reliable proxies into IT infrastructure resource availability, skill profiles and country attractiveness. Unlike most location analyses, this report does not stop at the country levels and identifies most attractive cities in pre-selected geographies reflecting Everest's belief that the actionable IT location optimization should only be conducted on the city level. 

Scope

• Analysis of the near-shore candidate countries to serve North American and Western European clients
• Down-selection of the cities in the preferred countries
• Definition of the framework for risk-reward analysis of the cities for final decision-making 
  

Contents

The research comprising this report is geared to analyze and better understand location selection for RIMO service delivery. Key Insights are divided into four categories: Remote Infrastructure Management Services overview, Location selection framework, Location selection for Western European clients and for North America-based clients. Each category contains 4-6 key trends, which are discussed in detail (and illustrated with supporting data and analysis) to provide the reader information in easy-to-apply, bite-size pieces. For example, the Framework section takes into account the following:

• Buyer´s preference for same time zone driving the near-shore requirement
• Lower degree of universal skills in the RIMS resource skill profiles (e.g., mainframe and Intel server specialists have little in common)
• High risk of failure drives strong preference for experienced resources over recent college graduates