Introduction

With the increasing use of outsourcing and offshoring in the banking industry, the fundamental operating model of banking is changing. The consolidation of banks, the increased use of technology, and the increasing cost and effort to comply with regulatory requirements are driving many of the changes in how outsourcing and offshoring are utilized.

Beyond just providing new sourcing approaches, operating models are changing to require increased management of outcomes, new governance models and capabilities, and more careful consideration of risk profiles. This report will assist companies in understanding the changes in the banking operating model in order to better anticipate the emerging trends and responses required to manage the increased complexities and risks.

Scope

• Banking industry
• Third-party outsourcing and offshore captives
• ITO and BPO, general and industry-specific

Contents

This report summarizes key insights to assist management in understanding the significant changes in the operational models of banks, including the evolving sourcing landscape. It also explains the impact on risks and associated implications for regulators. The report discusses the following five themes:

• Banking outsourcing trends
• Operating model transformation
• Emerging benefits and risks
• Regulatory implications
• Success factors