The following is a brief summary of the contents of the NASSCOM-Everest report, which has just been formally released.  Please click here to purchase. 

BRIEF OVERVIEW

This one-of-a-kind unprecedented, comprehensive report on India’s BPO industry maps out Indian BPO industry’s next wave of growth and paints a vision for the future. The study has been done from the point of buyers, third-party vendors, captives and policy makers. It attempts to serve as a comprehensive and authoritative reference point for all stakeholders. The 250-page study deep-dives into the true differentiating factors and also what needs to be done to sustain the long-term value proposition of the Indian BPO industry. Over 60% of the Indian BPO industry were physically interviewed during the course of this study, in addition to over 30 buyers who were interviewed to shape this mammoth study – making it the biggest survey of the Indian BPO industry to date. Insightful analysis is backed by supporting graphs and figures to derive knowledge-based, meaningful conclusions and reveal newly-emerging trends. Real issues and challenges as well as opportunities have been mapped and deliberated from multiple perspectives. Besides administering prescriptions for providers and buyers, the study also proposes recommendations for institutionalizing state-led/supported initiatives to propel growth.

The entire report is divided into 5 sections – Overview of the Indian BPO landscape; Opportunities; Evolving Buyer Expectations; Challenges and Issues; and Action Themes for the Future. It provides in-depth details on the Indian BPO industry from a wide-range of perspectives.

Highlights of Key Areas covered:

• Size and growth in the Indian BPO industry, including YoY growth over past 6 years
• Labor Arbitrage Comparison between global locations
• Percentage breakup of key offshore delivery centres across the globe, including India
• Numerous other topics...
  

For a more complete list of areas covered, please click here.

To learn more about this study, please read the Executive Summary by clicking the download button in the upper right-hand corner of the page.