INTRODUCTION

China continues to receive attention as a potential offshoring destination, but suppliers based in China are little known compared to the giants exploding out of India. In addition to assessing the current supplier landscape in China, this report provides a detailed analysis of seven China-centric suppliers – their size, markets served and delivery locations. This study will assist buyers of offshore services assess the maturity of the Chinese offshore market, understand the supplier landscape, and evaluate individual supplier capabilities.

SCOPE

This study focuses on China-centric suppliers only, i.e., suppliers that are:

• Headquartered in China, or
• Have a majority of their delivery workforce in China

Captive operations and China operations of global suppliers were excluded from this analysis
 
List of suppliers covered:

• Achievo
• Augmentum
• Bleum
• Dextrys (formerly Darwin Suzsoft)
• Freeborders
• Longtop International
• Neusoft

CONTENTS

This research report examines the supplier landscape for offshore service delivery from China. It identifies key trends across leading China-centric suppliers, and provides an assessment of scale, key market segments, delivery locations and merger & acquisition activity. The report profiles individual suppliers, and provides perspectives on their scale, service offerings and key geographies and verticals served. This study will assist buyers of offshore services assess the maturity of the Chinese offshore market, understand the supplier landscape, and evaluate individual supplier capabilities.

Some of the findings in this report, among others, are:

• The Chinese offshore market is in the pioneer stages of maturity, with IT being more mature than BPO
• The market is witnessing increased activity from multinational captives, global suppliers, as well as local Chinese suppliers
• The majority of China-centric suppliers are fairly small, with the average firm having less than 2,000 employees
• Intellectual property (IP) and data security concerns, language and culture barriers, employability of the labor pool, geo-political risks, and market fragmentation are some of the key challenges that need to be addressed to ensure continued growth of the Chinese offshore market