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Outsourcing to Central and Eastern Europe (CEE) has grown rapidly in the last four to five years with both buyers and suppliers exploring low-cost locations to host their service delivery centers. In addition to cultural similarity with source countries (such as France and Germany), the EU accession of a number of CEE countries led to their increased acceptance from a business environment and regulatory point of view.
In the recent past, there has been increasing concern about the potential inflationary impact of EU accession due to increased outward migration from CEE countries, as well as wage parity resulting from the free-market movements. However, our analysis indicates that these fears may be misplaced.
An analysis of wage trends in the Czech Republic (one of the earliest EU accession countries) shows little or no correlation with EU accession.
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Perspectives on Delivery Center Locations for BPO -Central & Eastern Europe (CEE)
Central & Eastern Europe (CEE) countries have emerged as attractive near-shore destinations to provide business process and technology services to Continental Europe. However, the cities below have different leverage points across multiple factors relevant for location selection (e.g., costs, labor-pool, functional, language skills) which adds to the complexity. |
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Perspectives on Delivery Center Locations for BPO - Asia
Asian countries have evolved as offshore destinations to provide business process (primarily in English) and technology services. Lower costs coupled with good English language skills and large, skilled talent pools are the key drivers of offshore market growth in Asian countries. |
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