FAO Growth Drivers for 2008 

The global FAO market consistently marches forward as a key growth area in BPO. As FAO expands from a purely cost-based offering to a cost-plus value proposition, the growth drivers, adoption patterns, solution elements, and the supplier landscape also evolve rapidly.

At the same time, the nature of engagements and buyer behavior is shifting towards a more cautious and thoughtful “phased approach” of starting with a narrow scope that expands over time.

In this Webinar, the Everest Research Institute will present an exclusive preview of its forthcoming study – the FAO Annual Report 2007-2008 – share its findings on the actual performance of the FAO market in 2007 and explore the strategic growth drivers for the FAO market in 2008 and beyond.

You will learn the following:

The Everest FAO Research Team will discuss the significant strides made in the FAO market in the last 1-2 years including:

• Expansion in buyer adoption beyond the U.S. and UK into Continental Europe
• A shift towards an end-to-end outsourcing approach
• Expansion of the market share associated with mid-market buyers
• Growth in the adoption of FAO for judgment-intensive processes
• Increased sophistication in the use of technology in support of FAO

Date and Time

Tuesday, April 1, 2008
9:00 am Central Daylight Time (GMT -05:00, Chicago)
3:00 pm GMT Daylight Time (GMT +01:00, London)
7:30 pm India Standard Time (GMT +05:30, Bombay)

Presenters

Katrina Menzigian - Vice President, Everest Research Institute
Saurabh Gupta - Research Director, Everest Research Institute

 

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