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Webinar: Best Practices in Designing Service Agreements
The Webinar will discuss Everest’s views on Master Service Agreement (MSA) and Service Description design, why the MSA and Service Description structure is preferred, and how it gives the client/supplier flexibility to change as business needs change.
You will learn:
- The seven sub-components to the Service Description
- Why the Service Description should focus on the “what” not the “how”
- How to develop a services responsibility matrix
This Webinar is part of a series of OSS Webinars that include the following:
- September 10, 2008 – Selecting Your Outsourcing Supplier
- November 11, 2008 - Pricing Model Alternatives
- January 15, 2009 - Negotiation strategies and best practices
Presenters
Rick Lucas, Director Outsourcing Support Services
Brad Sigman, Senior Outsourcing Analyst
Time and Date
Tuesday, July 29, 2008
10:00 am Central Daylight Time (GMT -05:00, Chicago)
11:00 am Eastern Daylight Time (GMT -04:00, New York)
4:00 pm GMT Standard Time (GMT +01:00, London)
Click here to listen to a recording of this webinar
