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Introduction

This guide can be used by buyers of HR outsourcing services to interview senior management in their organization to assess key stakeholder alignment to HR sourcing initiative. The guide details list of questions which help in defining stakeholders’ view of organizational readiness and appetite for HR sourcing engagement.

Scope

The scope of this interview guide in restricted to Human Resources related processes such as   General HR Services, Benefits, Compensation, Contact Center, Employee Data Management, Global Mobility, Human Resource Information Technology and Reporting, Learning and Development, Payroll, Recruitment, and Selection.

Contents

The interview guide is divided into three sections: Current situation, Methodology and Interview questions.

Current Situation – The intent of this section is to summarize the current organization situation, performance till date and forecast changes in operating environment. A summary of the proposed project and its’ impact on overall organizational performance is also illustrated.

Methodology – This section clarifies the information collection procedures and defines how findings will be used.

Interview questions – A comprehensive list of questions to assess the stakeholder’s position on HR sourcing initiative is outlined. The questions in this sections focuses on specific HR processes. Data is collected in this section covering various aspects sucha as stakeholder background, organizational structure, General HR Services, Benefits, Compensation, Contact Center, Employee Data Management, Global Mobility, Human Resource Information Technology and Reporting, Learning and Development, Payroll, Recruitment, and Selection.