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Introduction

This guide can be used by buyers of IT ADM outsourcing services to interview senior management in their organization to assess key stakeholder alignment to IT ADM sourcing initiative. The guide details list of questions which help in defining stakeholders’ view of organizational readiness and appetite for IT ADM sourcing engagement.

Scope

The scope of this interview guide in restricted to Information Technology (Application Development and Maintenance) IT ADM related data sets like  Cost/FTE/Volumes, Systems, Service Levels, Opportunities, Current Suppliers, Application development, Application maintenance, Application data, and Application complexity factors.

Contents

The interview guide is divided into three sections: Current situation, Methodology and Interview questions.

Current Situation – The intent of this section is to summarize the current organization situation, performance till date and forecast changes in operating environment. A summary of the proposed project and its’ impact on overall organizational performance is also illustrated.

Methodology – This section clarifies the information collection procedures and defines how findings will be used.

Interview questions – A comprehensive list of questions to assess the stakeholder’s position on IT ADM sourcing initiative is outlined. The questions in this sections focuses on specific IT ADM processes. Data is collected in this section covering various aspects such as Cost/FTE/Volumes, Systems, Service Levels, Opportunities, Current Suppliers, Application development, Application maintenance, Application data, and Application complexity factors.