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RFP Toolkit
The review and/or use of the Tools and other materials included on this website are subject to the Terms and Conditions attached hereto. Please carefully review those Terms and Conditions, which can be accessed by clicking here. By opening, reviewing, and/or using the Tools or other materials contained on this website you are agreeing to accept all of those Terms and Conditions.
Introduction
The RFP toolkit is designed to provide the
buyers of outsourcing contracts a standardized approach to launch an RFP
process to procure services. The tools and templates in the RFP toolkit serve
as excellent starting points to quickly and effectively plan, design, and release
a comprehensive RFP to potential suppliers of outsourcing. It facilitates
- The understanding of different activities
that need to be completed before issuing an RFP
- The development of the RFP package to be sent
to suppliers
- Evaluation of the RFP responses from the
suppliers by providing RFP evaluation templates
Scope
The RFP toolkit is designed in such a way
that the approaches presented will fit the procurement of a number of commonly
procured ITO and BPO services.
Contents
The
toolkit contains the following documents:
- RFP Issuance Process: This document is an
overview of the RFP issuance process for an outsourcing initiative
- RFP Response Evaluation Process: This
document lays out the framework underlying the evaluation process for RFP
responses
- RFP Response Evaluation Template: This is a
evaluation tool used to capture the evaluations of the responses by the
suppliers to the RFP package from the Buyer team
- RFP Template: This document is a guide for preparation of a Request for Proposal (RFP). It is meant to address the procurement, technical, legal and financial requirements necessary for to generate a comprehensive RFP
Statement of Work (SOW) & Service Level documents are available by business function:
Contact Center | Finance and Accounting | Human Resources
IT Infrastructure | IT ADM | Procurement
Pricing Approach documents are available by business function:
Contact Center | Finance and Accounting | Human Resources
IT Infrastructure | IT ADM | Procurement
RELATED RESEARCH
Contract Terms and Conditions Evaluation Tool
This evaluation tool can be used by buyers to assess the Terms & Conditions (T&C) of the contract with their service provider. The tool summarizes feedback that enables buyers to evaluate the position of the contract and to define opportunities to 'balance' the positions of the two parties. |
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