Everest Research Institute and Letsema Consulting worked together to produce this unique complimentary report on South Africa's BPO capabilities.  

Brief Overview

South Africa is emerging as an important destination for BPO. The service provider industry in South Africa has achieved credible scale in BPO, currently employing ~30,000 people. Also, the industry has been growing rapidly at a rate of 33% per year.

South Africa’s BPO program objectives include creating 100,000 direct and indirect offshore jobs by 2009 . The program has achieved significant success to date. Several public and private sector initiatives have been put in place to attract more offshore BPO business to South Africa.

This report presents a deep, fact-based view of South Africa’s current BPO capabilities and potential for growth in the Financial Services sector. In doing so, the report highlights South Africa’s key differentiators with respect to other offshore destinations and the key risks and tradeoffs that investors need to consider.

As a starting point, the report outlines the significant growth potential in offshore Financial Services BPO and the opportunity for South Africa to participate in this growth phenomenon.

The entire report is divided into 4 sections - Global BPO opportunity in Financial Services, Service provider landscape in South Africa, Potential for growth in FS BPO in South Africa, and South Africa's value proposition and trade-offs.

• To read more about this study, please CLICK HERE to download the 11-page executive summary.
• To read the complimentary full report, please click the DOWNLOAD button in the upper right corner of the page.  Please note this report is a large file (4 MB).
• For more information on this study and information on South Africa's BPO Program, please visit the Business Trust website.