Spotlight on South Africa as an Emerging Sourcing Destination

As the global sourcing landscape evolves, companies are beginning to expand their sourcing delivery footprint beyond traditionally established locations such as India and the Philippines. South Africa has been a growing discussion point in this context. However, companies still wonder how attractive South Africa truly is as a global sourcing location and how it compares to other alternatives.

This one-hour Webinar will offer insights into these questions by highlighting key findings from Everest Research Institute’s recent in-depth study on South Africa as a global sourcing location. This study, commissioned through a South African government and industry partnership, presents a deep, fact-based view of South Africa’s current BPO capabilities and its potential for growth in the Financial Services (FS) sector. The presentation will highlight South Africa’s key differentiators with respect to other offshore destinations and the key risks and trade-offs that investors need to consider.

You will learn:

• What is currently being delivered from South Africa in Financial Services BPO (e.g., scale, processes)
• What growth potential South Africa holds as a sourcing destination and what key drivers exist
• What approaches investors can adopt to potentially leverage South Africa as an offshore location

Date and Time

Thursday, January 8, 2009
7:00 am Central Standard Time (GMT -06:00, Chicago)
8:00 am Eastern Standard Time (GMT -05:00, New York)
1:00 pm GMT Standard Time (GMT 00:00, London
6:30 pm India Standard Time (GMT +5:30, Bombay)

Presenters

Brian Whittaker - CEO, Business Trust
H. Karthik - Research Director, Everest Research Institute 

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