The Importance of Emerging Non-Voice BPO Capabilities in the Philippines

While the Philippines has been recognized primarily as a key destination for voice-based BPO services, rapidly emerging capabilities in non-voice processes are making the it an attractive location for non-voice BPO as well. As these new capabilities continue to grow, buyers and suppliers should be educated on the changes that are occurring and, more importantly, learn what new value potential will be unlocked.

This one-hour Webinar will offer insights into key findings from Everest Research Institute's  recent study on the non-voice BPO market in the Philippines. The presentation will highlight the current activity and maturation of non-voice BPO in the Philippines and indicate the role that the Philippines can play in offshoring these processes. In addition, it will discuss the operating implications and challenges associated with non-voice BPO delivery from the Philippines.

You will learn:

• An overview of how the global BPO marketplace is evolving
• The current maturity level and growth potential for non-voice BPO delivery from the Philippines
• Key determinants of operational success for non-voice BPO delivery from the Philippines

Date and Time

Thursday, February 5, 2009
8:00 am Central Standard Time (GMT -06:00, Chicago)
9:00 am Eastern Standard Time (GMT -05:00, New York)
7:30 pm India Standard Time (GMT +5:30, Bombay)

Presenters

Nikhil Rajpal, Principal, Everest Group
Jimit Arora, Research Director, Everest Research Institute

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