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ACS Human Resources Outsourcing (HRO) supplier profile
Introduction
The multi-process HRO (MPHRO) market is undergoing fundamental shifts with several key developments such as acquisitions, market entry, withdrawal, and others. In such a turbulent supplier landscape, buyers would need to track the performance of suppliers in relevant segments and assess each supplier’s capability along key dimensions such as scale, scope, technology capability, and global delivery footprint.
The ACS MPHRO supplier profile provides a comprehensive picture of their service capability and strategy, client portfolio, and delivery locations. This profile also includes Everest’s assessment of their capabilities.
Contents
Each supplier profile comprises of four key sections:
- MPHRO service capability and strategy: Includes company profile description, BPO/HRO leadership, recent MPHRO transactions, recent HRO-related announcements/developments, service suite, current target market, technology strategy, and spread of delivery FTEs globally
- MPHRO client portfolio: Includes brief-description of recently announced MPHRO deals, revenue split by geography and industry, and buyer size mix
- Key MPHRO delivery locations: Includes city level detail of key delivery locations across the world
- Everest Assessment: Includes delivery capability assessment across scale, scope, technology capability, and delivery footprint. In addition, it also provides market shares of each supplier in various segments, and overall comments by Everest on capability and market success of each supplier
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HRO Annual Report 2010 - “A year of multi-process HRO market reinvention and evolution”
In the backdrop of a tough economic environment, the multi-process HRO (MPHRO) market witnessed some fundamental shifts in 2009. While the new deal signings were relatively low, the market grew marginally to reach US$2.9 billion in annual contract value (ACV), influenced by several end-of-term decisions. The transaction characteristics were influenced by the changing preferences of the buyers and the maturing delivery models of suppliers. MPHRO supplier landscape witnessed significant shifts that included withdrawal of suppliers from the market, improving profitability of suppliers, and strategic acquisitions. Combined with improving economy and emergence of sustainable HRO models, 2010 promises to be a stronger year for MPHRO
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In the backdrop of a tough economic environment, the multi-process HRO (MPHRO) market witnessed some fundamental shifts in 2009. While the new deal signings were relatively low, the market grew marginally to reach US$2.9 billion in annual contract value (ACV). The slow market growth forced suppliers to refine their market strategy in many ways. During 2009, the MPHRO market witnessed several key developments such as acquisitions, market entry, withdrawal, and others. In such a turbulent supplier landscape, buyers would need to track the performance of suppliers in relevant segments and assess each supplier’s capability along key dimensions such as scale, scope, technology capability, and global delivery footprint.
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As the European Multi-process HRO market shows signs of pick-up in 2010, buyers are interested in understanding their options and supplier capabilities to serve this region. This research study analyzes the 2010 European MPHRO supplier landscape and assesses and positions suppliers using Everest's PEAK Matrix framework.
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