Introduction

The Global HRO Supplier Landscape – Supplier Profile Compendium is a companion to Everest Research Institute’s latest study, Global HRO Supplier Landscape, January 2009, and provides accurate, comprehensive, fact-based snapshots of 17 suppliers in the multi-process HRO marketplace. This report also provides insights into the HRO supplier landscape and identifies key implications for buyers and suppliers.

This compendium of profiles tracks 17 HRO suppliers including Accenture, ACS, ADP, Caliber Point, Capita, Ceridian, Convergys, ExcellerateHRO, Fidelity, Hewitt, IBM, Logica, NorthgateArinso, Steria, Tata Consultancy Services (TCS), Wipro, and Xchanging.

Contents

Each supplier profile provides the following HRO specific details:

• Company overview
• Multi-process HRO experience
  • Number of clients signed to date (July 2008)
  • Annual Contract Value (ACV) as of July 2008
  • Total number of buyer employees served as of July 2008
  • Major publicly announced clients
• Market segment focus & technology platforms supported
• Recent HRO-related developments/announcements
• Key HRO delivery locations
• Revenue (ACV) share distribution by vertical and geography
• Number of multi-process HRO FTEs in key regions
• Multi-process HRO service suite

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 17 major HRO suppliers that have signed at least one multi-process deal. While suppliers will be able to benchmark their areas of strength and those of development vis-à-vis other suppliers in the marketplace, buyers and potential buyers of HRO will be able to assess the suppliers with desired set of capabilities.