Wanting to understand the difference between a "captive" and a "third-party?"  Confused about abbreviations such as "O2C," "P2P," and "KPO?"  This complimentary Glossary of Key Outsourcing and Offshoring Industry Terms – covering over 300 terms – can help you.

The glossary includes the most commonly used outsourcing terms, spanning IT infrastructure, applications, BPO, and offshoring. By using this glossary, you will be able to effectively understand conversations using these terms plus identify situations in which individuals are using differing definitions and thereby help eliminate confusion.

Please note that this is a complimentary download - please press the download button in the upper right corner to download your copy.