Introduction

FAO is a mature market, with 20+ established players. The competitive intensity in the FAO market has increased and suppliers are trying new and innovative methods to create differentiation in the market. New market segments like the mid-market and new source geographies like continental Europe and Asia-Pacific are now emerging. Industry-specific FAO as opposed to horizontal F&A services is gaining momentum; end-to-end process offerings for Source-to-Pay, Order-to-Cash, and Record-to-Report as opposed to piecemeal solutions for Accounts Payable, Accounts Receivable, and general accounting are being launched; suppliers are also investing heavily in add-on tools like workflows and application wrappers and platform-based FAO is being pioneered. In this scenario it is important to clearly understand the suppliers’ current focus and their capabilities across key dimensions.

The Genpact FAO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest’s assessment of their capabilities.

Contents

This supplier profile provides the following FAO-specific details:

• FAO service suite and scale of operations: Includes key FAO leaders, FAO service suite, FAO FTEs, and recent developments
• FAO client portfolio: Includes major clients and recently announced contracts, FAO revenue split by geography, industry, and organization size
• FAO technology solutions: Includes prevalence of different technology approach, profiles of key technology solutions
• Global FAO delivery locations: Includes city level detail of key delivery locations across the world
• Everest assessment: Includes market positioning, delivery capability assessment across scale, scope, technology capability, and delivery footprint, market share – overall and over time, and market shares by industry, geography, and organization size)

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