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As any outsourcing contract enters the “end-of-term” phase, both the buyer and supplier need to assess what has been achieved thus far and what additional value remains uncaptured. In this process, many companies find that the needs identified at the beginning of the engagement can evolve, ending up dramatically different by the contract’s expiration. Therefore, the end-of-term stage marks an important opportunity for both a buyer and supplier to evaluate the current market and adapt accordingly.
At this critical juncture in the contract lifecycle, companies are often faced with several key questions:
Join us for an insightful one-hour webinar, as Katrina Menzigian, Vice President of Research at Everest, and Betty Breukelman, Engagement Director at Everest, will discuss best practices around end-of-term strategy development. They will also highlight how the end-of-term stage can force organizations to assess the value achieved from their current outsourcing efforts and build next-generation outsourcing engagements focused on driving broader sets of value for both buyer and supplier.
Date and Time
Tuesday, October 6, 2009
10:00 am Central Daylight Time (GMT -05:00,
Chicago)
11:00 am Eastern Daylight Time (GMT -04:00, New
York)
4:00 pm GMT Summer Time (GMT +01:00, London)
Presenters
Katrina Menzigian - Vice President-Research, Everest Group
Betty Breukelman - Engagement Director, Everest Group
Click here to listen to a recording of this webinar
Things You Must Know Before Your HRO Contract Expires
The early years of the multi-process HRO industry saw buyers making
decisions on a limited set of industry data and insights. The industry has evolved
and hence, HRO has gone through significant changes
across key dimensions. As the early HRO adopters approach their end of term, it is critical that they understand these changes.
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Things You Must Know Before Your FAO Contract Expires
The present FAO market has witnessed nearly 400 multi-process contract signings, and more than 90% of these contracts were signed post-2000. Nearly 80% of the FAO contracts signed in the market are first-generation contracts, which are up for renewal over the next few years.
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