Introduction

Technology plays a much more invasive role in FAO solutions today. Buyers realize that smart use of technology can help unlock significant value, and suppliers are leveraging technology to create differentiated position in the market.

The objective of this study is to uncover the mystery surrounding these technology-led offerings in FAO. In this study, we profile technology-led FAO solutions of established FAO suppliers including Capgemini, EDS, Genpact, IBM, Infosys BPO, TCS, Wipro, WNS, and Xchanging.

Scope

• Exclusive survey on technology-led offerings of established FAO suppliers
• Executive-level interviews with buyers and suppliers of FAO services

Contents

This report profiles the technology-led offerings of established FAO suppliers such as Capgemini, EDS, Genpact, IBM, Infosys BPO, TCS, Wipro, WNS and Xchanging along parameters of process scope, technology used, delivery model, and pricing.