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Demand Variation in Output-Based Pricing Contracts

November 2009
Rahul Gehani, Ross Tisnovsky
ID: ERI-2009-9-W-0363
10 pages


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Executive Summary

With the increasing maturity of the outsourcing space, buyers and suppliers recognize the benefits that a sophisticated pricing model like output-based pricing brings to the table.  This has led to increased adoption of output-based pricing through two means:

  1. Transitioning from an existing input-based pricing model to an output-based model in an existing outsourcing relationship
  2. Initiation of fresh outsourcing initiatives leveraging output-based pricing

Buyers need to overcome unique challenges in both cases in order to realize completely the potential benefits of the output-based pricing model. Developing adequate mechanisms to handle demand variation is, however, a key challenge in both situations.

This whitepaper highlights some situations where variation of demand assumes high significance and explores the possible issues that can arise as a consequence. It also illustrates the use of mechanisms that can be instrumental in resolving this problem.

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