INTRODUCTION

Increased focus on global sourcing risk management is compelling sophisticated buyer organizations to become increasingly intentional about managing their portfolio of suppliers and delivery locations. Further, the increasing complexity of sourcing programs is creating additional impetus on buyers to create global delivery networks that extend beyond India. As buyers seek to expand their delivery networks, they need to add emerging global sourcing locations (emerging markets) that complement an India-centric model.

As buyers select suppliers in these emerging markets, a number of suppliers with roots in these emerging markets have become credible options for global corporations. These suppliers represent an important breed of companies that buyers must evaluate when sourcing from these markets. This complimentary research examines six ‘must-know’ suppliers with roots in six emerging markets: Brazil, Central and Eastern Europe, Israel, Mexico, the Philippines, and South Africa.

CONTENTS

This research:

• Introduces global sourcing risk management, and highlights key drivers compelling buyers to develop global delivery networks
• Identifies six emerging markets that complement an India-centric delivery model
• Highlights the importance and increasing relevance of suppliers that have roots in these emerging markets
• Provides in-depth capability snapshots and differentiators of six featured emerging market suppliers:
  • CPM Braxis (Brazil)
  • EPAM Systems (Central and Eastern Europe)
  • Ness Technologies (Israel)
  • Softtek (Mexico)
  • SPi Global Solutions (Philippines)
  • Merchants (South Africa)

Some of the findings in this report among others are:

• With average revenues above US$300 million, and aggregate headcount exceeding 40,000 employees, the emerging market suppliers have acquired meaningful operating scale required to manage large, multi-year relationships of global corporations
• Through investments in delivery capabilities and adopting industry best practices, these suppliers are successfully serving Global 1000 corporations
• These suppliers are no longer confined to their “home” countries and have augmented their delivery footprint by adding additional onshore, nearshore, or offshore locations