Introduction

The RPO market is moving beyond the pioneer phase into the emerging rapid growth phase. Typical of this phase of market evolution, the RPO supplier landscape is rapidly changing as new RPO suppliers continue to enter the market, while existing suppliers expand their capabilities through mergers, acquisitions, and partnerships. In such a dynamic supplier landscape, it is important that buyers have a clear understanding of available suppliers that meet their unique needs in terms of geographic coverage, process scope, types of hire, technology requirements, etc. In order to compare the capability of suppliers, buyers will have to assess each supplier’s capability along key dimensions such as scale, scope, technology capability, and global delivery footprint.

Scope

• Stand-alone RPO deals in which a minimum of four or more recruitment processes are included
• The RPO deal is active and is at least one year in contract length
• The buyer employee size is 3,000 or more
• Suppliers that offer recruitment as a stand-alone outsourcing service
  

Contents

This report examines the dynamics of the global RPO supplier landscape and its impact on the RPO market. It gives an overview of the market and the suppliers, analyzes the key areas in which suppliers are creating differentiation, and provides an assessment of delivery capabilities of more than 15 leading RPO suppliers. It also identifies the key implications of the research findings for buyers and suppliers. Some of the findings in this report, among others, are:

• There are 20+ established RPO suppliers in the market
• RPO suppliers are creating differentiation along various dimensions such as geography coverage, industry focus, technology offering, process delivery, type of hiring, and global sourcing approach
• The supplier landscape is segmented based on geographic coverage of suppliers. Suppliers are creating regional partnerships to broaden the geographic coverage of their RPO solution
• Suppliers are now expanding into offshore locations to leverage low-cost delivery primarily around back-office recruitment processes
• The Everest PEAK matrix categorizes RPO suppliers into leaders, major contenders, and emerging players based on their market success and overall RPO delivery capability
• Our assessment shows clear differences in overall RPO delivery capability of suppliers along four key dimensions - scale, scope, technology capability, and geographic delivery footprint