Industry Trends: Manufacturing, Distribution, and Retail (MDR) - Overview of Key Developments in Q2 2010

Shyam Amara, Salil Dani, Anand Ramesh, Amneet Singh

September 2010 | Document #ERI-2010-8-R-0466 | Research Report
Market Vista's quarterly Industry Trends cover key global sourcing-related data and development specific to an industry. These reports are designed to equip Global Sourcing managers with incisive and ... | More

Industry Trends: Energy and Utilities (E&U) - Overview of Key Developments in Q2 2010

Shyam Amara, Salil Dani, Anand Ramesh, Amneet Singh

September 2010 | Document #ERI-2010-8-R-0468 | Research Report
Market Vista's quarterly Industry Trends cover key global sourcing-related data and development specific to an industry. These reports are designed to equip Global Sourcing managers with incisive and ... | More

Industry Trends: Healthcare - Overview of Key Developments in Q2 2010

Shyam Amara, Salil Dani, Anand Ramesh, Amneet Singh

September 2010 | Document #ERI-2010-8-R-0469 | Research Report
Market Vista's quarterly Industry Trends cover key global sourcing-related data and development specific to an industry. These reports are designed to equip Global Sourcing managers with incisive and ... | More

Industry Trends: Banking, Financial Services, and Insurance (BFSI) - Overview of Key Developments in Q2 2010

Shyam Amara, Salil Dani, Anand Ramesh, Amneet Singh

September 2010 | Document #ERI-2010-8-R-0467 | Research Report
Market Vista's quarterly Industry Trends cover key global sourcing-related data and development specific to an industry. These reports are designed to equip Global Sourcing managers with incisive and ... | More

What is the True Maturity of China's Offshore Services Market?

Salil Dani, Anand Ramesh

August 2010 | Document #ERI-2010-8-W-0461 | Whitepaper
In this whitepaper, we review key changes in China's position as a global services destination and provide a perspective on the true maturity of the market in terms of scale, scope, and functions. | More

Market Vista: Q2 2010

Salil Dani, Anand Ramesh, Amneet Singh

August 2010 | Document #ERI-2010-8-R-0449 | Research Report
Market Vista Q2-2010 includes data, analysis and insights on transaction trends, captive market dynamics, and fact-base for Latin American destinations. Also included is the primer on Contact Center s... | More

Global Locations Database - Standard Edition

August 2010 | Document #ERI-2010-8-O-0451 | Other
The Global Locations Database provides current data to enable fact-based comparative assessment of offshore locations. To support ease of analysis, the database is delivered in a user-friendly MS Exce... | More

Strategic Partnerships: Procurement is Not Governance

Eric Simonson

July 2010 | Document #ERI-2010-8-B-0444 | Research Brief
Successful outsourcing requires constant oversight, management, and adaptation. Companies that go beyond transactional supplier governance will reap the benefits from a strategic partnership. This pap... | More

Offshore Locations: Buyers' Perceptions and Plans for 2011-2012

Soumik Paul, Anand Ramesh, Anurag Srivastava

June 2010 | Document #ERI-2010-8-W-0438 | Whitepaper
As the global economy recovers from the recession of 2009, the global sourcing market is witnessing an increase in activity. To gain further insight into these trends in the market, Everest conducted... | More

Market Vista: Q1 2010

Salil Dani, Anand Ramesh, Amneet Singh

May 2010 | Document #ERI-2010-8-R-0419 | Research Report
Market Vista Q1-2010 includes data, analysis and insights on transaction trends, captive market dynamics, and fact-base for Eastern European destinations. Also included are two Primers on supplier lan... | More

Global Location Insights: April 2010 - Is Bogota at a Global Sourcing Inflection Point?

Anand Ramesh

April 2010 | Document #ERI-2010-8-B-0418 | Research Brief
Over the last 24 months Latin America experienced strong interest with a number of global companies setting up service delivery centers in the region. Bogota, in particular, experienced significant in... | More

Global Location Insights: February 2010 - What is the true impact of currency changes on offshore cost arbitrage?

Salil Dani, Soumik Paul, Anand Ramesh

February 2010 | Document #ERI-2010-8-B-0396 | Research Brief
Over the last two years, the global economic crisis sparked currency changes which impacted economies differently. This research note explores how this trend has impacted offshore cost arbitrage for c... | More

Market Vista: Q4 2009

February 2010 | Document #ERI-2010-8-R-0394 | Research Report
Market Vista Q4-2009 includes data, analysis and insights on transaction trends, captive market dynamics, fact-base for emerging destinations, and spotlight on key developments among suppliers in 2009... | More

Global Location Insights: December 2009 - What Does 2010 Hold in Store?

Arshmeet Ahluwalia, Anand Ramesh

December 2009 | Document #ERI-2009-2-B-0385 | Research Brief
With a revival in the locations landscape in the last three months, 2010 promises to be an interesting year with more activity. This research note outlines key location trends we expect to see in 2010... | More

Mauritius as an Emerging Location for Delivery of Offshore Services

H Karthik, Shyan Mukerjee

November 2009 | Document #ERI-2009-2-R-0381 | Research Report
This executive summary, drawn from a larger study, presents a fact-based view of Mauritius' current IT/BPO capabilities and highlights its key differentiators with respect to other offshore destinatio... | More

Market Vista: Q3 2009

November 2009 | Document #ERI-2009-8-R-0375 | Research Report
Market Vista: Q3 2009 gives an overview of the global sourcing market through trend analyses, focus topics, and data snapshots.  This report includes insight on output-based pricing in ITO, financial ... | More

Global Locations Insights: September 2009

H Karthik, Shyan Mukerjee, Anand Ramesh

September 2009 | Document #ERI-2009-2-B-0367 | Research Brief
Africa has recently entered the global sourcing location market.  Learn more about this growing area in this complimentary article. | More

Market Vista: Q2 2009

August 2009 | Document #ERI-2009-8-R-0355 | Research Report
Market Vista: Q2 2009 gives an overview of the global sourcing market through trend analyses, focus topics, and data snapshots.  This report includes a financial services spotlight and fact-base on ci... | More

Global Location Insights: July 2009 - Assessing Language Skills Availability - Best Practices

Arshmeet Ahluwalia, Anand Ramesh

July 2009 | Document #ERI-2009-2-B-0354 | Research Brief
Everest Research Institute shares best practices in assessing language skill availability. | More

Global Location Insights: May 2009 - Destination Philippines: Key Trends in the Second Largest Offshore BPO Location

Jimit Arora, Anand Ramesh

May 2009 | Document #ERI-2009-2-B-0346 | Research Brief
Everest Research Institute shares their perspective on four important facets of the Filipino BPO industry. | More

Market Vista: Q1 2009

May 2009 | Document #ERI-2009-8-R-0339 | Research Report
Market Vista: Q1 2009 gives an overview of the global sourcing market through trend analyses, focus topics, and data snapshots.  This report includes a financial services spotlight and fact-base on E... | More

Global Location Insights: March 2009 - Bogota's potential as a delivery location for offshoring and outsourcing services

Anand Ramesh, Geetha Tedakapalli

March 2009 | Document #ERI-2009-2-W-0328 | Whitepaper
Bogota is emerging as a destination for offshoring. What does Bogota have to offer? | More

Market Vista: 2008 in Review

March 2009 | Document #ERI-2009-8-R-0320 | Research Report
Market Vista: 2008 in Review captures key developments in the outsourcing and offshoring industry for 2008. | More

Market Vista: Q4 2008

February 2009 | Document #ERI-2009-8-R-0319 | Research Report
Market Vista Q4 captures key developments across outsourcing transaction trends, health of captives, location risks and opportunities, and supplier developments.  Focus on financial services and spotl... | More

Response to Satyam Crisis

January 2009 | Document #ERI-2009-2-R-0318 | Research Report
Everest Research Institute has developed a comprehensive point of view on the Satyam situation. | More

Ready to Compete - South Africa's BPO Capabilities in the Financial Services Sector

December 2008 | Document #Business Trust - Everest South Africa BPO | Research Report
This unique report highlights South Africa's current BPO capabilities and its potential for growth in Financial Services BPO. | More

Market Vista: Q3 2008

November 2008 | Document #ERI-2008-8-R-0288 | Research Report
Market Vista Q3 captures key developments across outsourcing transaction trends, health of captives, location risks and opportunities, and supplier developments. | More

Global Location Insights: November 2008 - The Offshoring Industry in Morocco

Arshmeet Ahluwalia, Anand Ramesh, Geetha Tedakapalli

November 2008 | Document #ERI-2008-2-B-0306 | Research Brief
Morocco is emerging as a destination for offshoring. What makes Morocco work for an offshore location? | More

Global Location Insights: September 2008 - Central America – The latest entrant to the Global Sourcing bandwagon

Anand Ramesh, Geetha Tedakapalli

September 2008 | Document #ERI-2008-2-B-0281 | Research Brief
Central America is witnessing growth in the Global Sourcing area. Find out more in this article. | More

Market Vista: Q2 2008

August 2008 | Document #ERI-2008-8-R-0264 | Research Report
Market Vista Q2 captures key developments for the period April-June 2008 across outsourcing transaction trends, health of captives, location risks and opportunities, and supplier developments. | More

Global Location Insights: July 2008 - Investment Incentives – How Much Do They Matter?

H Karthik, Shefali Saxena

July 2008 | Document #ERI-2008-2-B-0263 | Research Brief
How important are investment incentives from offshore destination governments | More

Market Vista: Q1 2008

May 2008 | Document #ERI-2008-8-R-0256 | Research Report
Market Vista report provides a continuously updated fact-base on key developments in the fast evolving global outsourcing and offshoring market. | More

Global Location Insights: May 2008 - Picking the Winners Among Tier-2/3 Cities – An Offshoring Perspective

Arshmeet Ahluwalia, Anand Ramesh, Geetha Tedakapalli

May 2008 | Document #ERI-2008-2-B-0250 | Research Brief
Offshoring perspective of the top Tier 2/3 cities. | More

Global Location Insights: March 2008 - Does EU accession mean higher wage inflation in Eastern Europe?

H Karthik, Swapnil Sinha

March 2008 | Document #ERI-2008-2-B-0238 | Research Brief
Location Optimization article discussing wage inflation in Eastern Europe. | More

Perspectives on Delivery Center Locations for BPO - Latin America

Richard Caswell, Swapnil Sinha

February 2008 | Document #ERI-2008-2-R-0177 | Research Report
Latin American countries have emerged as attractive destinations to provide business process and technology services to cater to the growing regional demand as well as to the US markets. The cities in... | More

Trends in Offshore Contact Center Services Market

H Karthik, Anand Ramesh, Eric Simonson, Swapnil Sinha

February 2008 | Document #ERI-2007-2-R-0226 | Research Report
This report provides an overview of current and emerging trends in the contact center services market, with an emphasis on offshoring. The report outlines the emerging shift from Contact Center Outs... | More

Perspectives on Delivery Center Locations for BPO - Asia

Arshmeet Ahluwalia, H Karthik, Swapnil Sinha

December 2007 | Document #ERI-2007-2-R-0175 | Research Report
Asian countries have evolved as offshore destinations to provide business process (primarily in English) and technology services. Lower costs coupled with good English language skills and large, skill... | More

Perspectives on Delivery Center Locations for BPO -Central & Eastern Europe (CEE)

H Karthik, Arunima Kumar, Anand Ramesh, Swapnil Sinha

July 2007 | Document #ERI-2007-2-R-0173 | Research Report
Central & Eastern Europe (CEE) countries have emerged as attractive near-shore destinations to provide business process and technology services to Continental Europe. However, the cities below have d... | More

What's happening in China: A Curtain-Raiser on the IT and Business Process Services Exports Market

Jimit Arora, Sheetal Bahl, Aminisha Gupta

June 2007 | Document #ERI-2007-2-W-0172 | Whitepaper
As global sourcing becomes a fundamental part of almost all sourcing decisions today, and as the appetite for offshoring increases, buyers as well as suppliers are looking beyond traditional destinati... | More

Selecting Location for Remote Infrastructure Management Service Delivery

Soumit Banerjee, Anand Ramesh, Shiraz Ritwik, Ross Tisnovsky

March 2007 | Document #ERI-2007-4-R-0132 | Research Report
"Selecting Location for Remote Infrastructure Management Service Delivery" offers a high-level picture of emerging global locations for offshore infrastructure management service delivery. This resea... | More