Master Service Agreement Toolkit

November 2009 | Document #EG-80-001 | Other
This Master Services Agreement document is designed to provide the buyers of outsourcing contracts a standard set of commonly used terms and conditions. The documents can be used as a guideline for l... | More

FAO Contract Characteristics

Ateendra Dabas, Saurabh Gupta, Katrina Menzigian, Ankur Sahni

July 2008 | Document #ERI-2008-1-R-0259 | Research Report
As the market continues to expand and mature, the FAO contract characteristics are changing - in the way contracts are being signed and executed.  This report aims to assist key stakeholders in ... | More

Tax Considerations in IT Outsourcing

Lenny Joiner, Ross Tisnovsky

March 2008 | Document #ERI-2008-4-R-0229 | Research Report
Tax planning plays a major role in structuring an outsourcing relationship or shared services initiative, especially those that involve a global delivery model. Taking corrective actions after structu... | More

Statement of Work (SOW) & Service Level Toolkit - Procurement

August 2008 | Document #EG-40-400 | Other
This Statement of work & service level specification document for Procurement functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsibilitie... | More

Statement of Work (SOW) & Service Level Toolkit - Human Resources - Defined Benefits

August 2008 | Document #EG-40-503 | Other
This Statement of Work & Service Level document for HR Defined Benefits service functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsi... | More

Statement of Work (SOW) & Service Level Toolkit - Human Resources - Defined Contribution

August 2008 | Document #EG-40-504 | Other
This Statement of Work & Service Level document for HR Defined Contributions service functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced res... | More

Statement of Work (SOW) & Service Level Toolkit - Human Resources - Learning & Development

August 2008 | Document #EG-40-509 | Other
This Statement of Work & Service Level document for HR Learning & Development service functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsource... | More

Statement of Work (SOW) & Service Level Toolkit - Human Resources - Payroll

August 2008 | Document #EG-40-510 | Other
This Statement of Work & Service Level document for HR Payroll service functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsibilities ... | More

Statement of Work (SOW) & Service Level Toolkit - Human Resources - Relocation

August 2008 | Document #EG-40-505 | Other
This Statement of Work & Service Level document for HR Relocation service functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsibiliti... | More

Statement of Work (SOW) & Service Level Toolkit - Finance & Accounting - Cash & Banking

August 2008 | Document #EG-40-306 | Other
This Statement of Work & Service Level document for F&A Cash & Banking functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsib... | More

Statement of Work (SOW) & Service Level Toolkit - IT Infrastructure - SAP Hosting

August 2008 | Document #EG-40-707 | Other
This Statement of Work & Service Level document for IT Infrastructure SAP Hosting Services is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced respons... | More

Statement of Work (SOW) & Service Level Toolkit - Human Resources - Compensation

August 2008 | Document #EG-40-501 | Other
This Statement of Work & Service Level document for HR Compensation functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsibilities wit... | More

Statement of Work (SOW) & Service Level Toolkit - Finance & Accounting - Accounts Receivable

August 2008 | Document #EG-40-308 | Other
This Statement of Work & Service Level document for F&A Account Receivable functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsib... | More

Statement of Work (SOW) & Service Level Toolkit - Finance & Accounting - Billing

August 2008 | Document #EG-40-300 | Other
This Statement of Work & Service Level document for F&A Billing functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsibilities wit... | More

Statement of Work (SOW) & Service Level Toolkit - ADM - Application Maintenance

August 2008 | Document #EG-40-601 | Other
This Statement of Work & Service level document for IT ADM Application Maintenance functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced respo... | More

Statement of Work (SOW) & Service Level Toolkit - IT Infrastructure - Common IT Services

August 2008 | Document #EG-40-706 | Other
This Statement of Work & Service Level document for IT Infrastructure Common IT Services is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsib... | More

Statement of Work (SOW) & Service Level Toolkit - IT Infrastructure - Disaster Recovery

August 2008 | Document #EG-40-711 | Other
This Statement of Work & Service Level document for IT Infrastructure Disaster Recovery Services is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced r... | More

Statement of Work (SOW) & Service Level Toolkit - ADM - Application Development

August 2008 | Document #EG-40-600 | Other
This Statement of Work & Service Level document for IT ADM Application Development functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced respo... | More

Statement of Work (SOW) & Service Level Toolkit - Finance & Accounting - Accounts Payable & Travel Expense

August 2008 | Document #EG-40-305 | Other
This Statement of Work & Service Level document for F&A Account Payable & Travel Expense functions is designed to provide the buyers of outsourcing contracts a standard set of commonly ou... | More

Statement of Work (SOW) & Service Level Toolkit - Finance & Accounting - Compliance Unit

August 2008 | Document #EG-40-310 | Other
This Statement of Work & Service Level document for F&A Compliance Unit functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsibili... | More

Statement of Work (SOW) & Service Level Toolkit - Finance & Accounting - General Ledger

August 2008 | Document #EG-40-301 | Other
This Statement of Work & Service Level document for F&A General Ledger functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsibilit... | More

Statement of Work (SOW) & Service Level Toolkit - Finance & Accounting - Payroll Tax

August 2008 | Document #EG-40-309 | Other
This Statement of Work & Service Level document for F&A Payroll Tax functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsibilities... | More

Statement of Work (SOW) & Service Level Toolkit - IT Infrastructure - Desktop

August 2008 | Document #EG-40-705 | Other
This Statement of Work & Service Level document for IT Infrastructure Desktop Services is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsibil... | More

Statement of Work (SOW) & Service Level Toolkit - IT Infrastructure - Messaging

August 2008 | Document #EG-40-710 | Other
This Statement of Work & Service Level document for IT Infrastructure Messaging Services is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsib... | More

Statement of Work (SOW) & Service Level Toolkit - IT Infrastructure - Midrange

August 2008 | Document #EG-40-701 | Other
This Statement of Work & Service Level document for IT Infrastructure Midrange Services is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsibi... | More

Statement of Work (SOW) & Service Level Toolkit - Human Resources - Benefit Administration

August 2008 | Document #EG-40-500 | Other
This Statement of Work & Service Level document for HR Benefit Administration functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsibi... | More

Statement of Work (SOW) & Service Level Toolkit - Human Resources - Contact Center

August 2008 | Document #EG-40-502 | Other
This Statement of Work & Service Level document for HR Contact Center functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsibilities w... | More

Statement of Work (SOW) & Service Level Toolkit - Finance & Accounting - Electronic Scanning

August 2008 | Document #EG-40-307 | Other
This Statement of Work & Service Level document for F&A Electronic Scanning functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsi... | More

Statement of Work (SOW) & Service Level Toolkit - Finance & Accounting - Fixed Assets

August 2008 | Document #EG-40-302 | Other
This Statement of Work & Service Level document for F&A Fixed Asset Management functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced respo... | More

Statement of Work (SOW) & Service Level Toolkit - Finance & Accounting - Payroll

August 2008 | Document #EG-40-303 | Other
This Statement of Work & Service Level document for F&A Payroll functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsibilities wit... | More

Statement of Work (SOW) & Service Level Toolkit - Finance & Accounting - Reporting

August 2008 | Document #EG-40-304 | Other
This Statement of Work & Service Level document for F&A Reporting functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsibilities w... | More

Statement of Work (SOW) & Service Level Toolkit - IT Infrastructure - Data Center

August 2008 | Document #EG-40-709 | Other
This Statement of Work & Service Level document for IT Infrastructure Data Center Services is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced respons... | More

Statement of Work (SOW) & Service Level Toolkit - IT Infrastructure - Data Network

August 2008 | Document #EG-40-702 | Other
This Statement of Work & Service Level document for IT Infrastructure Data Network Services is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced respon... | More

Statement of Work (SOW) & Service Level Toolkit - IT Infrastructure - Helpdesk

August 2008 | Document #EG-40-704 | Other
This Statement of Work & Service Level document for IT Infrastructure Helpdesk Services is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsibi... | More

Statement of Work (SOW) & Service Level Toolkit - IT Infrastructure - Mainframe

August 2008 | Document #EG-40-700 | Other
This Statement of Work & Service Level document for IT Infrastructure Mainframe Services is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsib... | More

Statement of Work (SOW) & Service Level Toolkit - IT Infrastructure - Voice Network

August 2008 | Document #EG-40-703 | Other
This Statement of Work & Service Level document for IT Infrastructure Voice Network Services is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced respo... | More

Statement of Work (SOW) & Service Level Toolkit - IT Infrastructure - Web Hosting

August 2008 | Document #EG-40-708 | Other
This Statement of Work & Service Level document for IT Infrastructure Web Hosting Services is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced respons... | More

Statement of Work (SOW) & Service Level Toolkit - Human Resources - Employee Data Management

August 2008 | Document #EG-40-506 | Other
This Statement of Work & Service Level document for HR Employee Database Management functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced resp... | More

Statement of Work (SOW) & Service Level Toolkit - Human Resources - General Mobility

August 2008 | Document #EG-40-507 | Other
This Statement of Work & Service Level document for HR Global Mobility functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsibilities ... | More

Statement of Work (SOW) & Service Level Toolkit - Human Resources - HRIT

August 2008 | Document #EG-40-508 | Other
This Statement of Work & Service Level document for HR HRIT functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsibilities within the ... | More

Statement of Work (SOW) & Service Level Toolkit - Human Resources - Performance Management

August 2008 | Document #EG-40-511 | Other
This Statement of Work & Service Level document for HR Performance Management functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsibi... | More

Statement of Work (SOW) & Service Level Toolkit - Human Resources - Recruiting

August 2008 | Document #EG-40-512 | Other
This Statement of Work & Service Level document for HR Recruiting functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsibilities withi... | More

Statement of Work (SOW) & Service Level Toolkit - Contact Center

October 2009 | Document #EG-40-200 | Other
This Statement of Work & Service Level Specification document for Contact Center functions is designed to provide the buyers of outsourcing contracts a standard set of commonly outsourced responsibili... | More

The Role of Tools in IT Infrastructure Outsourcing: How Investments in Tools Can Create Competitive Advantage

Soumit Banerjee, Ross Tisnovsky

October 2007 | Document #ERI-2007-4-W-0216 | Whitepaper
The infrastructure tools market has grown significantly over the last 20 years, expanding the tool capabilities into multiple areas of IT infrastructure operations. This paper addresses key developme... | More

Fluid IT - An IT Infrastructure Tsunami is Building

Peter Bendor-Samuel, Ross Tisnovsky

September 2008 | Document #ERI-2008-4-W-0251 | Whitepaper
IT infrastructure exhibits peculiar disconnect. While the software and hardware components of IT have enjoyed continuous innovation and technical advancements, the activities associated with operatin... | More

Role of Tools in Infrastructure Outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

September 2007 | Document #ERI-2007-4-R-0209 | Research Report
The world of IT is witnessing the development of various tools which automate multiple functions and tasks in a typical IT infrastructure operation. Within the scope of outsourcing, such tools are s... | More

Roadmap to Realizing the Savings in PO

Mark Craddock, Saurabh Gupta, Katrina Menzigian

September 2007 | Document #ERI-2007-1-W-0212 | Whitepaper
Everest Research Institute conducted a study of the PO market to educate the industry on the challenges in the PO market and the available mechanisms to address those challenges. | More

ADM Partnerships - Moving Beyond Labor Arbitrage

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

June 2007 | Document #ERI-2007-4-R-0137 | Research Report
The entry of labor arbitrage into Application Development and Maintenance (ADM) outsourcing has redefined the market and created a US$20 billion offshore industry. Since the emergence and rapid growth... | More

Trends in Offshore Contact Center Services Market

H Karthik, Anand Ramesh, Eric Simonson, Swapnil Sinha

February 2008 | Document #ERI-2007-2-R-0226 | Research Report
This report provides an overview of current and emerging trends in the contact center services market, with an emphasis on offshoring. The report outlines the emerging shift from Contact Center Outs... | More

Selecting Location for Remote Infrastructure Management Service Delivery

Soumit Banerjee, Anand Ramesh, Shiraz Ritwik, Ross Tisnovsky

March 2007 | Document #ERI-2007-4-R-0132 | Research Report
"Selecting Location for Remote Infrastructure Management Service Delivery" offers a high-level picture of emerging global locations for offshore infrastructure management service delivery. This resea... | More

The Outsourcing Engagement Model as a Strategic Element in Expanding Share of the Buyer's Wallet

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

January 2008 | Document #ERI-2008-4-R-0164 | Research Report
Outsourcing relationships are complex, and the success of the outsourcing deal is driven by the alignment of interests between the buyer and the supplier. The engagement model is one of the main facto... | More

Asset-light outsourcing model. The role of asset ownership in Infrastructure Outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

February 2007 | Document #ERI-2007-4-R-0125 | Research Report
The ownership of IT assets is one of the key factors in determining the dynamics of an outsourcing engagement. This white paper traces the evolution of approaches to IT asset ownership and transfer ov... | More

Infrastructure Outsourcing Roadmap

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

January 2007 | Document #ERI-2007-4-R-0124 | Research Report
Infrastructure Outsourcing Roadmap revisits the history of the Infrastructure Outsourcing (IO) market and develops understanding of the prevalent business models in this market (i.e., traditional outs... | More

Technology Innovation in FAO

Richa Bansal, Phil Fersht, Saurabh Gupta

March 2007 | Document #ERI-2007-1-R-0156 | Research Report
In this research study, we investigate the impact technology innovation can and will play in driving incremental value from FAO. The objective of the study was to investigate the provision, developmen... | More

Global HRO Supplier Landscape

Monica Barron, Rajesh Ranjan, Sudhanshu Saxena

December 2007 | Document #ERI-2007-3-R-0221 | Research Report
This research report analyzes global 2007 HRO supplier landscape, investigates the emerging supplier trends, and assesses supplier delivery capability across scale, scope, technology, and delivery fo... | More

Offshoring F&A Services

Richa Bansal, Saurabh Gupta, Sonal Singla

February 2006 | Document #ERI-2006-1-R-0109 | Research Report
The report covers the offshore trends and value proposition of offshoring in F&A and discusses the solution design for F&A offshore solution. This report will assist companies considering outsourcing ... | More

Market Vista: Q2 2008

August 2008 | Document #ERI-2008-8-R-0264 | Research Report
Market Vista Q2 captures key developments for the period April-June 2008 across outsourcing transaction trends, health of captives, location risks and opportunities, and supplier developments. | More

Vendor Managed Inventory

Peter Bendor-Samuel, Ross Tisnovsky

March 2007 | Document #ERI-2007-4-W-0155 | Whitepaper
The concept of Vendor-Managed Inventory (VMI) revolutionalized the retail industry by mitigating uncertainly of supply for retail stores, decreasing uncertainly of demand for manufacturers, and increa... | More

Future of the Captive Sourcing Model: Ensuring Success Against Rising Challenges

Nihal George, Nikhil Rajpal

November 2007 | Document #ERI-2007-2-W-0218 | Whitepaper
While the captive model continues to be sustainable, recent market forces are raising questions about the health and relevance of the model. These market forces along with increasing expectations from... | More

Trends in Indian Insurance BPO market

Anand Ramesh, Geetha Tedakapalli

May 2008 | Document #ERI-2008-2-B-0243 | Research Brief
Offshore insurance BPO has grown into in India with revenues close to two billion. | More

Global Supplier Landscape in FAO

Richa Bansal, Saurabh Gupta, Katrina Menzigian

June 2007 | Document #ERI-2007-1-R-0163 | Research Report
This Everest study focuses on mapping out how this landscape is evolving, what differentiates players, and how leading FAO providers are winning business. The study also includes Everest's Capab... | More

The Growth of Infrastructure Management Outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

February 2007 | Document #ERI-2007-4-R-0131 | Research Report
The "Growth of Infrastructure Management Outsourcing" report that analyzes key market forces that shape the IMO market and determines the IMO growth prospects. This report will outline the Everest gro... | More

Global Sourcing in Banking, Capital Markets and Insurance

Jimit Arora, Sarthak Brahma

September 2008 | Document #ERI-2008-2-R-0267 | Research Report
As pioneers of global sourcing, financial services firms have played a significant role in the growth and maturation of the offshore services industry. In light of the credit crisis in the United Stat... | More

PO Annual Report 2007

Saurabh Gupta

March 2007 | Document #ERI-2007-1-R-0154 | Research Report
The Procurement Outsourcing (PO) market is at the cusp of entering the "rapid-growth" phase of market maturity. It is starting to gain significant momentum; 2006 was the landmark year with maximum con... | More

Market Vista: Q1 2008

May 2008 | Document #ERI-2008-8-R-0256 | Research Report
Market Vista report provides a continuously updated fact-base on key developments in the fast evolving global outsourcing and offshoring market. | More

Delivering higher value in FAO - Impact of FAO technology innovation

Phil Fersht, Saurabh Gupta

March 2007 | Document #ERI-2006-1-W-0127 | Whitepaper
After more than a decade in incubation, the Finance and Accounting Outsourcing (FAO) industry is recently experiencing unprecedented growth, doubling in size in the last two years and forecasted to co... | More

Reading the Alphabet Soup: SI, PI, ERP, Etc. - The Changing Drivers Of IT Consulting

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

September 2008 | Document #ERI-2008-4-R-0262 | Research Report
IT consulting is one of the most complex segments of the IT services market. The relative significance of historical drivers of consulting is changing and new factors have become important drivers of ... | More

Impact of the Service-Oriented Architecture on IT Outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

August 2007 | Document #ERI-2007-4-R-0139 | Research Report
Service-Oriented Architecture (SOA) is a rapidly emerging solution for linking business processes to underlying IT systems. Depending on the speed of adoption, SOA can present fundamental challenges a... | More

"Fluid IT Architecture" - The Evolution of Modularity in IT Infrastructure Operations

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

September 2008 | Document #ERI-2008-4-R-0252 | Research Report
The concept of modularity created revolutions in many industries (e.g., manufacturing) and firmly established itself in IT. While almost every aspect of IT (e.g., hardware, software) has taken advanta... | More

Offshore Adoption

Marc Pramuk, Vipul Taneja

February 2006 | Document #ERI-2006-3-R-0105 | Research Report
Offshoring has become a critical factor in most of the sourcing decisions. In terms of offshore maturity, Human Resource Outsourcing (HRO) lags behind ADM, R&D, call centers, and FAO. However, the off... | More

FAO Annual Report 2006

Richa Bansal, Phil Fersht, Saurabh Gupta

December 2006 | Document #ERI-2006-1-R-0128 | Research Report
This annual study reviews major developments in 2006, provides a comparative perspective on the overall direction of market development, and offers readers a roadmap of what to expect going forward. ... | More

HRO Benchmarks: Scope, Quality, and Pricing - Key Findings from a Survey of Large HRO Buyers

Monica Barron, Rajesh Ranjan

September 2007 | Document #ERI-2007-3-W-0213 | Whitepaper
The Human Resource Outsourcing (HRO) industry is at a critical point in its short history. Buyers are increasingly looking at HRO as an opportunity to streamline processes, reduce direct and indirect ... | More

HRO Benchmarks - Scope, Pricing, and Quality

Monica Barron, Rajesh Ranjan

June 2007 | Document #ERI-2007-3-R-0167 | Research Report
This report identifies the definitions, metrics, and measures overall and within specific HRO process areas that facilitate optimal realization of the desired outcomes of HRO. | More

Evaluating Risks from Outsourcing and Global Sourcing

Sheetal Bahl, Nikhil Rajpal

December 2006 | Document #ERI-2006-2-R-0130 | Research Report
Global Sourcing (GS) gained significant momentum over the past few years and now comprises a portion of many of today's outsourcing transactions. With this rise in Global Sourcing adoption, the ri... | More

EXL Service Finance & Accounting (FAO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5206 | Other
The EXL Service FAO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest’s as... | More

PO Supplier Profile Compendium

Ateendra Dabas, Saurabh Gupta, Katrina Menzigian, Ankur Sahni

October 2008 | Document #ERI-2008-1-R-0273 | Research Report
The Procurement Outsourcing (PO) Supplier Profile Compendium is a companion to the latest study, Global Procurement Outsourcing (PO) Supplier Landscape, August 2008, and provides accurate, comprehens... | More

The Great Outsourcing Divide: Where HRO has been challenged, FAO is blossoming

Phil Fersht

September 2006 | Document #ERI-2006-1-W-0113 | Whitepaper
When evaluating the current health and state of Human Resources Outsourcing ("HRO") and Finance and Accounting Outsourcing ("FAO"), it is apparent that FAO is now beginning to enjoy a high percentage ... | More

NASSCOM-Everest India BPO Study: Roadmap 2012 - Capitalizing on the Expanding BPO Landscape

February 2008 | Document #NASSCOM-Everest Indian BPO | Research Report
This one-of-a-kind unprecedented, comprehensive report on India’s BPO industry maps out Indian BPO industry’s next wave of growth and paints a vision for the future. The study has been don... | More

BPO Market Update: Indian Supplier Landscape

Jimit Arora, Sheetal Bahl, Nikhil Rajpal, Vipul Taneja

May 2007 | Document #ERI-2007-1-R-0160 | Research Report
Labor arbitrage has played an important role in the acceleration of Business Process Outsourcing (BPO) and is an essential ingredient of many BPO agreements. Suppliers have varying capabilities and v... | More

Bank of the Future: The Emerging Operating Model

H Karthik, Nikhil Rajpal, Eric Simonson

October 2007 | Document #ERI-2007-2-R-0169 | Research Report
With the increasing use of outsourcing and offshoring in the banking industry, the fundamental operating model of banking is changing. Beyond just providing new sourcing approaches, operating models a... | More

Future Risks and Opportunities in the Outsourcing Market

Sheetal Bahl, Nikhil Rajpal

August 2006 | Document #ERI-2006-2-R-0118 | Research Report
The outsourcing market will see an estimated US$88 billion renewal event between 2006 to 2008, which will fundamentally alter today's market landscape. At the conclusion of the renewal event, ther... | More

Making the Right HR Technology and Service Delivery Choice

Joe Fernandes, Michel Janssen, Vipul Taneja

September 2005 | Document #ERI-2005-3-R-0104 | Research Report
The technology decision plays a leading role in influencing a company's overall Human Resource Outsourcing (HRO) solution. Given its importance and the extent of change present within the HRO te... | More

Unlocking the Potential of PO

Phil Fersht, Saurabh Gupta

May 2006 | Document #ERI-2006-1-R-0121 | Research Report
PO has not taken off although it started around the same time as other BPOs like HRO and FAO. The PO market continues to show tremendous value potential, but is still in the pioneer stage of market ma... | More

Supplier Spotlight - Neusoft

Jimit Arora, Aminisha Gupta

September 2008 | Document #ERI-2008-5-B-0275 | Research Brief
Neusoft is the largest China-based provider of offshore IT services serving over 50 multi-national clients in Japan, North America and Europe as part of its export-focused "International Business" seg... | More

Unlocking the Potential of PO - Key challenges

Phil Fersht, Saurabh Gupta

July 2006 | Document #ERI-2006-1-W-0122 | Whitepaper
The Procurement Outsourcing (PO) market is still nascent, primarily due to major barriers preventing it thus far from reaching its potential. However, PO has the potential to become the next "ga... | More

Global Sourcing 2.0 - Evolving Global Delivery Imperatives for Outsourcing Service Providers

Jimit Arora, Ankur Garg, Mridul Gupta, Amneet Singh

July 2010 | Document #ERI-2010-2-R-0439 | Research Report
This report analyzes the trends and next generation imperatives for service providers along some of the key components of global delivery – location portfolio, operating model, and talent management. ... | More

New Partnership May Bolster S2P Market - The Genpact/ICG Commerce Combination

Saurabh Gupta, Katrina Menzigian

May 2008 | Document #ERI-2008-1-B-0257 | Research Brief
Katrina Menzigian and Saurabh Gupta share their thoughts on the joining of Genpact/ICG Commerce | More

Captive Value Diagnostic Study

H Karthik, Nikhil Rajpal, Kumar Subramanian

September 2007 | Document #ERI-2007-2-R-0211 | Research Report
As the offshore services market matures, captives are exploring different mechanisms to deliver value beyond labor cost savings to their parent organizations. To help assess the future direction of ca... | More

Sustainability of Labor Arbitrage

Sheetal Bahl, Nikhil Rajpal

April 2006 | Document #ERI-2006-2-R-0117 | Research Report
Labor arbitrage is a key driver in the decision for many companies who outsource work to third-parties or set up a remote captive. There is much controversy on the sustainability of labor arbitrage 1... | More

PO Market Dynamics in Australia/New Zealand (A/NZ)

Saurabh Gupta, Katrina Menzigian, Shefali Saxena, Swapnil Sinha

June 2008 | Document #ERI-2008-1-R-0255 | Research Report
The research takes a close look at procurement outsourcing developments in the small but dynamic market of Australia / New Zealand (A/NZ). The report discusses buyer side drivers and challenges in the... | More

Opportunity in the 3K-15K Employee Size Buyer Segment

Marc Pramuk, Vipul Taneja

June 2006 | Document #ERI-2006-3-R-0106 | Research Report
In the Human Resource Outsourcing (HRO) market, the larger employers, those in the "over 15K active employees" (>15K) segment, have received more media and supplier attention because of ... | More

FAO Annual Report 2005

Joe Fernandes, Michel Janssen, Nikhil Rajpal, Sonal Singla

September 2005 | Document #ERI-2005-1-R-0108 | Research Report
This report provides a comprehensive coverage of the 2005 FAO market including market size and trends, buyer adoption, transaction mechanics, and supplier capabilities and position. It also summarizes... | More

Buyer-Driven Supplier Consolidation Will Change the ADM Industry

Peter Bendor-Samuel, Ross Tisnovsky

April 2007 | Document #ERI-2007-4-W-0157 | Whitepaper
The entry of labor arbitrage into Application Development and Maintenance (ADM) outsourcing redefined the market and created a ~US$20 billion offshore industry, which enjoyed fast growth for more than... | More

Intel's Second-Generation vPro Platform: A Steroid Shot for Desktop Outsourcing?

Shiraz Ritwik, Ross Tisnovsky

October 2007 | Document #ERI-2007-4-W-0219 | Whitepaper
On August 26, 2007 Intel announced the second generation of its new microprocessor platform: vPro. The majority of reviews and media attention focused on the security features of the new platform. | More

Optimizing the FAO Retained Organization

Rhonda Diamond, Katrina Menzigian

April 2008 | Document #ERI-2008-1-W-0242 | Whitepaper
In its investigation of current practices around the retained F&A organization, Everest's FAO research has discovered that many times key value is left on the table. As a result, FAO engagem... | More

ITO 2008 Annual Report

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

April 2008 | Document #ERI-2008-4-R-0240 | Research Report
The IT Infrastructure Outsourcing Annual Report sketches the changing world of IO with focus on emerging asset ownership dynamics, delivery location selection in asset-light service, role of labor arb... | More

Learning Services Outsourcing (LSO) - Accelerating the Learning Curve

Monica Barron, Rajesh Ranjan, Sudhanshu Saxena

September 2008 | Document #ERI-2008-3-R-0276 | Research Report
Learning is unique among HR functions: in many organizations, learning, or training, is decentralized - managed and funded by business units rather than the HR department. With such complexity ingr... | More

Capitalizing on CMMI - One Size Does Fit All

Ross Tisnovsky

July 2010 | Document #ERI-2010-4-B-0447 | Research Brief
CMMI level 5 certification has become a minimum criterion for advanced buyers of Application Development and Maintenance (ADM) services. While there is a solid argument that CMMI does not guarantee th... | More

Emerging Supplier Dilemma in the Remote Infrastructure Management Market

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

June 2008 | Document #ERI-2008-4-R-0254 | Research Report
The Infrastructure Outsourcing (IO) market continues to evolve with offshore suppliers entering the market through labor arbitrage, enabled by remote infrastructure management (RIM) technology.... | More

Does Size Matter?

Shiraz Ritwik, Ross Tisnovsky

April 2008 | Document #ERI-2008-4-W-0239 | Whitepaper
Company size has become an important criterion and an integral part of a typical supplier selection process in IT outsourcing. Although size-driven capabilities (e.g., ability to scale up) are certain... | More

The Emergence, Adoption and Growth of Infrastructure Management Outsourcing

Amiya Kagalwala, Ross Tisnovsky

October 2006 | Document #ERI-2006-4-W-0123 | Whitepaper
Infrastructure Outsourcing (IO) has matured over more than 40 years and has entered a period of slow growth. The emergence of Infrastructure Management Outsourcing (IMO) is a recent trend prompted by ... | More

Managing Multiple Outsourcing Relationships

Eric Simonson

October 2008 | Document #ERI-2008-7-W-0237 | Whitepaper
Companies are facing increasing complexity from managing multiple suppliers and outsourcing efforts. Learn how companies can deal with these complexities. | More

HRO in Europe - A Market on the Move

Monica Barron, Rajesh Ranjan, Sudhanshu Saxena

May 2008 | Document #ERI-2008-3-W-0253 | Whitepaper
Europe's share in the global HRO market has increased from 20 percent to 30 percent, in terms of number of deals, in the post-2005 period. | More

Plugging the Gaps - Mergers and Acquisitions in IT Outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

October 2008 | Document #ERI-2008-4-R-0286 | Research Report
The Information Technology Outsourcing (ITO) market is going through multiple changes that impact service delivery models, locations of delivery centers, and market strategies of suppliers. One of th... | More

Webinar: Best Practices in Designing Service Agreements

July 29, 2008 | Webinar
Hear Everest experts discuss Master Service Agreements and Service Descriptions design and structure. | More

Procurement Outsourcing (PO) Annual Report 2008

Ateendra Dabas, Saurabh Gupta, Katrina Menzigian

April 2008 | Document #ERI-2008-1-R-0234 | Research Report
With the number of new contract signings in 2007 matching that of 2006, the PO market is moving closer to entering a “rapid growth” phase as 2008 unfolds. In response to this increased mar... | More

Global Sourcing in PO

Saurabh Gupta, Katrina Menzigian

November 2007 | Document #ERI-2007-1-R-0217 | Research Report
The value proposition of Procurement Outsourcing (PO) is centered around spend-related savings and not labor arbitrage. Consequently, the degree of offshoring in PO contracts is only around 25% less ... | More

EXL Service Webinar - Changing Priorities of the CFO Role, featuring Katrina Menzigian

December 03 thru December 03, 2008 | Event

EXL Service will be hosting a webinar on the changing priorities of the CFO role with guest speaker, Katrina Menzigian, Vic... | More

Webinar: Cut Your SG&A Costs by 30% or more by Building the Right Service Delivery Model

July 08, 2010 | Webinar
The world’s best performing companies leverage outsourcing, offshoring and shared services as effective delivery models for their SG&A functions, but are these organizations – and yours – using ... | More

Financial Services Adoption Trends in FAO

Richa Bansal, Phil Fersht, Saurabh Gupta

October 2006 | Document #ERI-2006-1-R-0206 | Research Report
The report analyzes the factors, drivers, and inhibitors of FAO adoption in Financial Services and includes case studies of current engagements. This report will assist companies considering outsourci... | More

Shared Services & Outsourcing Week

March 22 thru March 25, 2010 | Event
2010 Shared Services & Outsourcing Week has 8 different tracks designed to cater to a variety of companies, professionals, and interests, all with the hopes of bringing their shared services knowl... | More

Finance & Accounting Outsourcing (FAO) Annual Report 2008

Ateendra Dabas, Saurabh Gupta, Katrina Menzigian

May 2008 | Document #ERI-2008-1-R-0245 | Research Report
The multi-process FAO market continues to grow aggressively with approximately 65 new contracts being signed in 2007 - exceeding the unprecedented growth seen in the landmark year of 2006. The market... | More

ExL Events presents Effective Business Development for Clinical Trial Service Providers

July 14 thru July 15, 2009 | Event
This two-day conference delivers sessions focused on the specific challenges of selling clinical trial outsourced services. | More

Webinar: The Case for Open Source

May 18, 2010 | Webinar
Join us for a one-hour webinar during which a panel of industry thought leaders will highlight key benefits and misconceptions related to open source, discuss location trends that cast Brazil as a key... | More

Accenture Procurement Outsourcing (PO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5350 | Other
The Accenture PO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest's asses... | More

Capgemini Procurement Outsourcing (PO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5352 | Other
The Capgemini PO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest's asses... | More

Genpact Procurement Outsourcing (PO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5355 | Other
The Genpact PO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest's assessm... | More

HCL Procurement Outsourcing (PO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5357 | Other
The HCL Technologies PO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest'... | More

WNS Procurement Outsourcing (PO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5364 | Other
The WNS PO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest's assessment ... | More

IBM Procurement Outsourcing (PO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5360 | Other
The IBM PO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest's assessment ... | More

Acheivo China-based supplier profile

March 2009 | Document #ERI-2009-5-SP-5500 | Other
The Achevio China-based supplier profile provides comprehensive data and snapshot of their capabilities across service offerings, delivery locations, key geographies, and verticals served. | More

Augmentum China-based supplier profile

March 2009 | Document #ERI-2009-5-SP-5501 | Other
The Augmentum China-based supplier profile provides comprehensive data and snapshot of their capabilities across service offerings, delivery locations, key geographies, and verticals served. | More

Bleum China-based supplier profile

March 2009 | Document #ERI-2009-5-SP-5502 | Other
The Bleum China-based supplier profile provides comprehensive data and snapshot of their capabilities across service offerings, delivery locations, key geographies, and verticals served. | More

Dextrys China-based supplier profile

March 2009 | Document #ERI-2009-5-SP-5503 | Other
The Dextrys China-based supplier profile provides comprehensive data and snapshot of their capabilities across service offerings, delivery locations, key geographies, and verticals served. | More

Freeborders China-based supplier profile

March 2009 | Document #ERI-2009-5-SP-5504 | Other
The Freeborders China-based supplier profile provides comprehensive data and snapshot of their capabilities across service offerings, delivery locations, key geographies, and verticals served. | More

Longtop International China-based supplier profile

March 2009 | Document #ERI-2009-5-SP-5505 | Other
The Longtop International China-based supplier profile provides comprehensive data and snapshot of their capabilities across service offerings, delivery locations, key geographies, and verticals serve... | More

Neusoft China-based supplier profile

March 2009 | Document #ERI-2009-5-SP-5506 | Other
The Neusoft China-based supplier profile provides comprehensive data and snapshot of their capabilities across service offerings, delivery locations, key geographies, and verticals served. | More

Accenture Human Resources Outsourcing (HRO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5250 | Other
The Accenture MPHRO supplier profile provides a comprehensive picture of their service capability and strategy, client portfolio, and delivery locations. This profile also includes Everest’s assessmen... | More

ADP Human Resources Outsourcing (HRO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5252 | Other
The ADP MPHRO supplier profile provides a comprehensive picture of their service capability and strategy, client portfolio, and delivery locations. This profile also includes Everest’s assessment of t... | More

ACS Human Resources Outsourcing (HRO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5251 | Other
The ACS MPHRO supplier profile provides a comprehensive picture of their service capability and strategy, client portfolio, and delivery locations. This profile also includes Everest’s assessment of t... | More

Hewitt Human Resources Outsourcing (HRO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5259 | Other
The Hewitt MPHRO supplier profile provides a comprehensive picture of their service capability and strategy, client portfolio, and delivery locations. This profile also includes Everest’s assessment o... | More

Wipro Human Resources Outsourcing (HRO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5265 | Other
The Wipro MPHRO supplier profile provides a comprehensive picture of their service capability and strategy, client portfolio, and delivery locations. This profile also includes Everest’s assessment of... | More

Accenture Learning Services Outsourcing (LSO) supplier profile

March 2009 | Document #ERI-2009-5-SP-5507 | Other
The Accenture supplier profile includes comprehensive data and insights regarding their offerings in LSO, including Everest's assessment of capability across service offerings. | More

ACS Learning Services Outsourcing (LSO) supplier profile

March 2009 | Document #ERI-2009-5-SP-5508 | Other
The ACS supplier profile includes comprehensive data and insights regarding their offerings in LSO, including Everest's assessment of capability across service offerings. | More

Convergys Learning Services Outsourcing (LSO) supplier profile

March 2009 | Document #ERI-2009-5-SP-5509 | Other
The Convergys supplier profile includes comprehensive data and insights regarding their offerings in LSO, including Everest's assessment of capability across service offerings. | More

ElementK Learning Services Outsourcing (LSO) supplier profile

March 2009 | Document #ERI-2009-5-SP-5510 | Other
The ElementK supplier profile includes comprehensive data and insights regarding their offerings in LSO, including Everest's assessment of capability across service offerings. | More

General Physics Learning Services Outsourcing (LSO) supplier profile

March 2009 | Document #ERI-2009-5-SP-5511 | Other
The General Physics supplier profile includes comprehensive data and insights regarding their offerings in LSO, including Everest's assessment of capability across service offerings. | More

Genpact Learning Services Outsourcing (LSO) supplier profile

March 2009 | Document #ERI-2009-5-SP-5512 | Other
The Genpact supplier profile includes comprehensive data and insights regarding their offerings in LSO, including Everest's assessment of capability across service offerings. | More

Raytheon Professional Services Learning Services Outsourcing (LSO) supplier profile

March 2009 | Document #ERI-2009-5-SP-5516 | Other
The Raytheon Professional Services supplier profile includes comprehensive data and insights regarding their offerings in LSO, including Everest's assessment of capability across service offerings. | More

IBM Learning Services Outsourcing (LSO) supplier profile

March 2009 | Document #ERI-2009-5-SP-5513 | Other
The IBM supplier profile includes comprehensive data and insights regarding their offerings in LSO, including Everest's assessment of capability across service offerings. | More

Intrepid Learning Solutions Learning Services Outsourcing (LSO) supplier profile

March 2009 | Document #ERI-2009-5-SP-5514 | Other
The Intrepid Learning Solutions supplier profile includes comprehensive data and insights regarding their offerings in LSO, including Everest's assessment of capability across service offerings. | More

Logica Learning Services Outsourcing (LSO) supplier profile

March 2009 | Document #ERI-2009-5-SP-5515 | Other
The Logica supplier profile includes comprehensive data and insights regarding their offerings in LSO, including Everest's assessment of capability across service offerings. | More

RWD Technologies Learning Services Outsourcing (LSO) supplier profile

March 2009 | Document #ERI-2009-5-SP-5517 | Other
The RWD Technologies supplier profile includes comprehensive data and insights regarding their offerings in LSO, including Everest's assessment of capability across service offerings. | More

Accenture Finance & Accounting (FAO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5200 | Other
The Accenture FAO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest’s asse... | More

ACS Finance & Accounting (FAO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5201 | Other
The ACS FAO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest’s assessment... | More

Capgemini Finance & Accounting (FAO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5202 | Other
The Capgemini FAO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest’s asse... | More

Cognizant Finance & Accounting (FAO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5203 | Other
The Cognizant FAO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest’s asse... | More

Genpact Finance & Accounting (FAO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5207 | Other
The Genpact FAO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest’s assess... | More

TCS Finance & Accounting (FAO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5219 | Other
The TCS FAO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest’s assessment... | More

Steria Finance & Accounting (FAO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5218 | Other
The Steria FAO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest’s assessm... | More

iGate Finance & Accounting (FAO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5211 | Other
The iGate FAO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest’s assessme... | More

WNS Finance & Accounting (FAO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5222 | Other
The WNS FAO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest’s assessment... | More

Patni Finance & Accounting (FAO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5224 | Other
The Patni FAO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest’s assessme... | More

Intelenet Finance & Accounting (FAO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5213 | Other
The Intelenet FAO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest'€™s as... | More

Ceridian Human Resources Outsourcing (HRO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5255 | Other
The Ceridian MPHRO supplier profile provides a comprehensive picture of their service capability and strategy, client portfolio, and delivery locations. This profile also includes Everest'€™s assessme... | More

OPI Finance & Accounting (FAO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5216 | Other
The OPI FAO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest'€™s assessme... | More

Xchanging Procurement Outsourcing (PO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5365 | Other
The Xchanging PO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest's asses... | More

Neeyamo Human Resources Outsourcing (HRO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5268 | Other
The Neeyamo MPHRO supplier profile provides a comprehensive picture of their service capability and strategy, client portfolio, and delivery locations. This profile also includes Everest's assessment ... | More

Capita Human Resources Outsourcing (HRO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5254 | Other
The Capita MPHRO supplier profile provides a comprehensive picture of their service capability and strategy, client portfolio, and delivery locations. This profile also includes Everest'€™s assessment... | More

Logica Human Resources Outsourcing (HRO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5261 | Other
The Logica MPHRO supplier profile provides a comprehensive picture of their service capability and strategy, client portfolio, and delivery locations. This profile also includes Everest'€™s assessment... | More

Wipro Procurement Outsourcing (PO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5368 | Other
The Wipro PO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest's assessmen... | More

buyingTeam Procurement Outsourcing (PO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5351 | Other
The buyingTeam PO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest's asse... | More

Corbus Procurement Outsourcing (PO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5353 | Other
The Corbus PO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest's assessme... | More

VWA Finance & Accounting (FAO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5220 | Other
The VWA FAO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest'€™s assessme... | More

NorthgateArinso Human Resources Outsourcing (HRO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5262 | Other
The NorthgateArinso MPHRO supplier profile provides a comprehensive picture of their service capability and strategy, client portfolio, and delivery locations. This profile also includes Everest'€™s a... | More

TCS Procurement Outsourcing (PO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5367 | Other
The TCS PO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest's assessment ... | More

DSSI Procurement Outsourcing (PO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5354 | Other
The DSSI PO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest's assessment... | More

Xchanging Human Resources Outsourcing (HRO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5266 | Good
The Xchanging MPHRO supplier profile provides a comprehensive picture of their service capability and strategy, client portfolio, and delivery locations. This profile also includes Everest'€™s assessm... | More

Gathering Momentum: Mid-Market HRO

Monica Barron, Rajesh Ranjan, Sudhanshu Saxena

August 2008 | Document #ERI-2008-3-R-0266 | Research Report
This research report provides a comprehensive coverage of the 3K-15K employees segment including detailed analyses on market size and growth, comparison of transaction characteristics in the 3K-15K em... | More

Indian Suppliers: Spicing Up the FAO Industry

Richa Bansal, Phil Fersht, Saurabh Gupta

October 2006 | Document #ERI-2006-1-W-0114 | Whitepaper
During the past two years, the Finance and Accounting Outsourcing (FAO) industry changed beyond recognition. The number of contracts more than doubled, the entire value proposition was transformed, an... | More

Outsourcing Order-to-Cash (O2C) and Procure-To-Pay (P2P) - Opportunity to Create Business Impact

Richa Bansal, Saurabh Gupta, Katrina Menzigian

December 2007 | Document #ERI-2007-1-R-0201 | Research Report
This study investigates the business value and the market state of outsourcing O2C and P2P processes. The purpose of this research is to identify the opportunity and the constituents of the business ... | More

Webinar: Debating the Outlook for IT Services Spending in 2008

December 11, 2007 | Webinar
Are we heading for a major slowdown or pockets of minor correction? This webinar explores what is likely to happen in 2008. | More

Webinar: HRO – 2007 Recap & 2008 Outlook

November 06, 2007 | Webinar
Hear about how the HRO events of 2007 lead to an exciting 2008. | More

Webinar: Role of Offshoring in Procurement Outsourcing

October 18, 2007 | Webinar
Procurement outsourcing is increasingly incorporating  offshoring into it model - where will this lead? | More

Webinar: The Latin America Opportunity

November 27, 2007 | Webinar
Learn the latest about offshoring trends in Latin America. | More

Webinar: Offshore Divide: Debating the value of third-party outsourcing and offshore captives

October 11, 2007 | Webinar
This webinar examines the relative strengths and benefits of offshore captives and third-party outsourcing. | More

NASSCOM 2008: India Leadership Forum

February 13 thru February 15, 2008 | Event
Everest takes part in this well-known event that looks at the ways India can maintain leadership in IT-BPO area. | More

HRO World 2008

April 15 thru April 17, 2008 | Event
The largest event focused on HR Outsourcing - the 6th annual conference. | More

Webinar: Capturing Increased Value from IT Outsourcing

October 03, 2007 | Webinar
How will the evolution of IT management and governance tools impact outsourcing? | More

Webinar: Consolidation is Coming - Better Look Busy!

June 05, 2007 | Webinar
Changes in the ADM market as discussed in BEAT:Bernstein and Everest Analysis of Trends in IT Outsourcing. | More

Webinar: India BPO Landscape

May 08, 2007 | Webinar
Learn more about the Indian BPO landscape. | More

Webinar: Outsourcing in Eastern Europe - The Emerging Frontier

April 26, 2007 | Webinar
Eastern Europe is becoming a favorite location - hear why. | More

Webinar: Technology Innovation in Finance & Accounting

April 12, 2007 | Webinar
Transformation of technology is the next wave in F&A outsourcing - learn where it is heading. | More

Webinar: Captive Market Landscape in India

May 03, 2007 | Webinar
Captives have grown rapidly in India - learn how the market is developing. | More

LOMA Emerging Technology Conference 2008

January 30 thru February 01, 2008 | Event
Attend the 2008 LOMA Emerging Technology Conference and hear about the latest technology trends affecting the insurance industry. | More

Webinar: Capturing Opportunities in the Evolving 'Business Process Offshoring' Marketplace

March 18, 2008 | Webinar
Hear Everest speakers discuss some of the findings of the Nasscom-Everest India BPO Study | More

Webinar: Life after Mega-Deals in the IT Outsourcing Market

March 12, 2008 | Webinar
Hear the discussion between Everest and Bernstein Analysts about the ITO market from buyers' view and trends | More

Webinar: Global Sourcing: Destination India

March 11, 2008 | Webinar
Join us for a discussion with Everest Research Institute and Baker & McKenzie on Global Sourcing topics on India | More

Webinar: FAO Growth Drivers for 2008

April 01, 2008 | Webinar
Join our FAO team for an hour long webinar on FAO in 2007 and the future of FAO in 2008. | More

Webinar: Global Sourcing: Destination Philippines

April 08, 2008 | Webinar
Join us for a discussion with Everest Research Institute and Baker & McKenzie on Global Sourcing topics in the Philippines | More

Webinar: European HRO Market - A Laggard or an Emerging Frontier?

May 14, 2008 | Webinar
Join Everest Research Institute Analysts for a discussion on the European HRO Market | More

Webinar: Global Sourcing: Destination Brazil

May 13, 2008 | Webinar
Join us for a discussion with Everest Research Institute and Baker & McKenzie on Global Sourcing topics in Brazil | More

FAO Summit 2008

June 02 thru June 03, 2008 | Event
F&A's industry's conference - join 200 of the world's thought and action leaders in F&A, Procurement and Shared Services. | More

Webinar: Implications of a Maturing Outsourcing Industry on the Role of Strategic Sourcing Organizations

May 20, 2008 | Webinar
Join Everest speakers while they discuss the evolving role of strategic sourcing organizations in companies | More

Webinar: Global Sourcing: Destination China

June 10, 2008 | Webinar
Join us for a discussion with Everest Research Institute and Baker & McKenzie on Global Sourcing topics in China | More

Webinar: RIMO Market Has Gained Traction; Find Out Where It's Been - and Where It's Going

July 10, 2008 | Webinar
Join Everest and Bernstein experts discuss the past and future of RIMO | More

Webinar: PO Supplier Landscape

July 15, 2008 | Webinar
Hear Everest Research Institute Procurement Outsourcing experts discuss the emerging supplier trends, delivery capability, and market success. | More

South African National BPO & O Policy Conference

July 10 thru July 11, 2008 | Event
South Africa's Department of Trade and Industry will host the Business Process Outsourcing and Offshoring (BPO&O) National Policy Conference. | More

Webinar: How to Select your Outsourcing Supplier

September 11, 2008 | Webinar
Everest Experts help guide listeners on Outsourcing Supplier selection. | More

Webinar: Market Vista - Quarterly Briefing

September 04, 2008 | Webinar
Join the Institute analysts for a briefing on key market developments and trends in the first two quarters of 2008. | More

Webinar: Strategic Sourcing in the Indian Life Insurance Industry

August 29, 2008 | Webinar
Join Everest experts while they discuss emerging trends in the life insurance industry in India | More

Webinar: Five Steps to Mitigate Your Outsourcing Risk by Effectively Managing Change

September 16, 2008 | Webinar
Join Everest experts while they discuss managing change | More

Webinar: Understanding the Waking Giant: The Mid-Market and FAO

September 23, 2008 | Webinar
Everest Research Institute's FAO experts discuss the growing area of mid-market companies in FAO | More

Webinar: Fluid IT - An IT Infrastructure Tsunami is Building

October 07, 2008 | Webinar
Join a panel of experts from Dell, Everest Group and Everest Research Institute while they discuss an emerging phenomenon that has potential to drive significant value and cost improvements for IT us... | More

Webinar: Human Resources Outsourcing - 2008 Recap & The Outlook for 2009

November 18, 2008 | Webinar
Join Everest HRO experts while they take a look back on HRO in 2008 and look at the evolving market for 2009 | More

Webinar: Pricing Model Alternatives

November 11, 2008 | Webinar
Join Everest experts while they clarify the terminology, appropriate uses, and trends in the pricing of outsourced services. | More

BPO Summit Philippines 2008

December 02 thru December 03, 2008 | Event
BPO Summit Philippines is the major annual event of the Philippine non-voice outsourcing industry. | More

Webinar: Interactive Panel Discussion: Economic Crisis as a Market-Changer

December 18, 2008 | Webinar
Join three leading industry experts in an interactive panel discussion on the changing shape of the outsourcing market in the current economic state. | More

Webinar: Spotlight on South Africa as an Emerging Sourcing Destination

January 08, 2009 | Webinar
“Will South Africa be a viable sourcing destination"  Hear more on this topic from experts from Everest and Business Trust in an informative webinar. | More

Webinar: The Importance of Emerging Non-Voice BPO Capabilities in the Philippines

February 05, 2009 | Webinar
Join Everest Research Institute expertsas they discuss a rapidly emerging location - the Philippines. | More

Webinar: Back to the Drawing Board - Repositioning ITO Sales in the Economic Downturn

January 28, 2009 | Webinar
Join Ross Tisnovsky from Everest Research Instistute while he discusses two proprietary planning methodologies. | More

SIG Global Sourcing Summit 2009

March 31 thru April 03, 2009 | Event
SIG Global Sourcing Summit 2009 | More

HRO World Conference & Exposition

May 05 thru May 06, 2009 | Event
The 7th Annual HRO World Conference is the leading event for proven solutions to the tactical and strategic problems associated with every phase of outsourcing HR processes. | More

NASSCOM India Leadership Forum 2009

February 11 thru February 13, 2009 | Event
This milestone event that marks NASSCOM's 20th year will bring industry leaders, analysts, IT users, and more together. | More

IAOP - The 2009 Outsourcing World Summit

February 16 thru February 18, 2009 | Event
Join outsourcing professionals while they discuss the current state of outsourcing and more. | More

Webinar: Market Vista: Highlights from Q3 and Q4 2008

February 19, 2009 | Webinar
Recent shifts and developments in the global economy, recent supplier developments and the Mumbai terror attacks have reinforced the need for stakeholders to keep a constant pulse on risks and deve... | More

Global Meeting of the Minds

January 27 thru January 29, 2009 | Event
ADP's annual conference offers the opportunity to network and solution share between industry experts and their clients. | More

Webinar: The Real Facts: Dispelling Misconceptions in Current Outsourcing Industry Trends

February 24, 2009 | Webinar
Join experts Rod Bourgeois and Ross Tisnovsky as they discuss secular and cyclical trends in the outsourcing industry. | More

READY TO COMPETE - South Africa's BPO Capabilities in the Financial Services Sector

March 03 thru March 03, 2009 | Event
This report presents a deep, fact -based view of South Africa's current BPO capabilities and potential for growth in the Financial Services sector. Agenda includes findings from the report and case s... | More

IT Infrastructure Outsourcing 2009: Contain Costs, Create Strategic Advantage

February 19, 2009 | Event
Join industry experts, a hand-picked group of your peers, and Ross Tisnovsky to explore modularity, remote infrastructure management outsourcing (RIMO), "Fluid IT" and other effective new approaches t... | More

Webinar: CLIENT SIMULATION: Benchmarking Your Offshore Pricing and Global Portfolio

March 10, 2009 | Webinar
Join Everest experts for an informative one-hour Webinar, in which we will offer insight into a hypothetical client situation (representing the synthesis of questions and concerns gathered from a seri... | More

Webinar: Advancing the FAO Value Proposition: The New Order of Buyer Expectations

March 17, 2009 | Webinar
Join Everest research leaders as they highlight the direction and nature of emerging value drivers in the FAO market and discuss the implications for the buyer segment. | More

Webinar: Building a Strong Foundation: How to Create a Robust Business Case

April 14, 2009 | Webinar
Join Everest outsourcing experts as they highlight the importance of building your baseline, base case, and business case, and illustrate a best-practice method for yielding optimal results. | More

APA's 27th Annual Congress

May 19 thru May 23, 2009 | Event
American Payroll Association's 27th Annual Congress featuring 13 sessions and over 190 workshops. | More

Webinar: Managing Supplier Risk: A Best-practices Approach

April 30, 2009 | Webinar
Join Everest experts for an one-hour webinar, to learn about a holistic approach for understanding and managing risk related to working with outsourcing suppliers. | More

Webinar: Modular Infrastructure Services: A Rational Approach to Optimizing Your IT Operations

May 14, 2009 | Webinar
Join Everest for an insightful webinar, in which we will investigate the fundamental deficiencies in today's IT infrastructure operations and factors driving the emergence of the new modular approach.... | More

Webinar: Key Market Developments in Q1-2009: Market Vista Report Briefing

May 19, 2009 | Webinar
Join Everest Research Institute analysts for an informative one-hour webinar, as they highlight the findings of the Q1-2009 Market Vista report, providing an overview of key trends in the outsourcing ... | More

FAO Summit 2009

October 20 thru October 21, 2009 | Event
Join F&A Officers as they discuss the future of the F&A market | More

HRO Summit 2009

October 20 thru October 22, 2009 | Event
Join the largest gathering of HR Officers at HRO Summit 2009 | More

HRO World Summit Europe 2009

November 18 thru November 19, 2009 | Event
HRO World Summit is the flagship event for HR Officers in Europe | More

RPO Summit 2009

December 09 thru December 10, 2009 | Event
The annual RPO Summit is the premier gathering of Recruitment Officers and will be held this December | More

The Brazil Outsourcing 2009 Seminar

May 13 thru May 14, 2009 | Event
2009 marks the 5th edition of the Brazil Outsourcing Seminar. Key themes this year include the international economic crisis and the export of high value added services | More

NASSCOM BPO Strategy Summit 2009

June 09 thru June 10, 2009 | Event
Join experts and Nikhil Rajpal discuss successful sourcing case studies through presentations and panel discussions and learn more about best practices in outsourcing. | More

Webinar: Manufacturing Industry Spotlight: Procurement Outsourcing as a Significant Value Driver

June 25, 2009 | Webinar
Join Everest experts for an one-hour webinar highlighting Procurement Outsourcing as an important value driver for companies in the Manufacturing industry. | More

SIG Global Leadership Summit

October 19 thru October 22, 2009 | Event
Join professionals as they share learnings, best practices, ideas, and sourcing and outsouircing plans in San Diego. | More

Human Resource Executive's 12th Annual HR Technology Conference

September 30 thru October 02, 2009 | Event
The world's largest conference on all aspects of technology for HR professionals. | More

Mauritian International Outsourcing Forum 2009

October 02 thru October 03, 2009 | Event
The MIOF will allow companies and professionals to evaluate Mauritius as an offshoring destination. | More

Webinar: Key Market Developments in Q2-2009: Market Vista Report Briefing

August 13, 2009 | Webinar
Join us for an informative one-hour webinar, in which Everest analysts will highlight the findings of the Q2-2009 Market Vista report, providing an overview of key trends in the outsourcing and offsho... | More

American Teleservices Association 2009 Convention & Expo

October 04 thru October 07, 2009 | Event
The theme for the ATA 2009 Convention & Expo is "AAnswering the Call." Join speakers and professionals as they look at customer lifecycle management techniques and more. | More

Strategic Outsourcing Conference: Maximizing Outsourcing Strategies in Challenging Times

September 24 thru September 25, 2009 | Event
Everest is proud to sponsor the 2009 Conference Board event. Join leading practitioners while they discuss tactical strategies and more. | More

APA 2009 Fall Forum

September 16 thru September 18, 2009 | Event
Join professional and executives for sessions and panel events while they discuss leadership techniques and best practices and more. | More

Webinar: Output-Based Pricing Models: Capturing the Full Value Potential

September 01, 2009 | Webinar
Join Everest for an insightful webinar, in which subject matter experts will discuss the key motivations for transitioning from input- to output-based pricing. | More

Webinar: Everest 2010 Market Predictions

December 15, 2009 | Webinar
Join us for this insightful one hour webinar, in which a panel of Everest analysts will discuss their predictions for 2010 through trend analyses, focus topics, and data snapshots on the F&A, Glob... | More

Webinar: End-of-Term Strategy: Unlocking Hidden Deal Value

October 06, 2009 | Webinar
Join Everest experts as they discuss best practices around end-of-term strategy development and more. | More

Webinar: Key Market Developments in Q3-2009: Market Vista Report Briefing

November 10, 2009 | Webinar
Join Everest for an insightful one-hour webinar that will provide an overview of key trends in the outsourcing and offshoring market. Torbjorn Fredriksson, leader of the Information and Communication... | More

Webinar: Remote Infrastructure Management - Signs of an Impending Crisis of Genre

October 13, 2009 | Webinar
Join Everest for an insightful one hour webinar, where the current market situation in RIMO and likely winning strategy for offshore players will be discussed. | More

Webinar: Multi-Country Payroll Outsourcing: New Solution to an Old Problem

October 27, 2009 | Webinar
Join Everest for an insightful one-hour webinar, where experts discuss the trends around MCPO and highlight the key implications regarding risk and value capture for both buyers and suppliers of MCPO ... | More

Webinar: Emerging Market Suppliers: Understanding the New Landscape to Mitigate Risks

December 10, 2009 | Webinar
Join us for an informative one-hour webinar, in which Everest experts will highlight the findings of its analysis on the increasing relevance of emerging market suppliers. | More

Webinar: Proven Approaches - Developing an Effective Outsourcing Contract

February 02, 2010 | Webinar
Join us for an insightful one-hour webinar, in which Brad Sigman, VP of Sourcing Management at Everest, will highlight best practices in contract development and discuss how a well-crafted approach ca... | More

NASSCOM India Leadership Forum 2010

February 09 thru February 11, 2010 | Event
NASSCOM India Leadership Forum 2010, is built around the theme ‘New Times, New Ideas, New Directions.'  Join experts and global leaders as they give insights on the new evolved face of world economy. ... | More

Webinar: Key Market Developments in Q4-2009: Market Vista Report Briefing

February 17, 2010 | Webinar
Join us for an informative one-hour webinar, which will provide an overview of key trends in the outsourcing and offshoring market and highlight Everest’s interpretation of what these changes mean mov... | More

Webinar: Recruitment Process Outsourcing (RPO) - Moving Beyond the Pioneer Stage

February 23, 2010 | Webinar
Join us for an insightful one-hour webinar, as Katrina Menzigian, Vice President – Research at Everest, and Rajesh Ranjan, Research Director at Everest, discuss key trends based on recent research in ... | More

2010 Financial Executives International Summit

April 26 thru April 27, 2010 | Event
Financial Executives International’s 2010 Leadership Summit will shed light on the landscape, as well as share and debate the views of your peers in innovative interview and panel formats. | More

Webinar: How Innovations in Pricing Can Lead to Increased Value

March 23, 2010 | Webinar
Join us for an insightful webinar, in which Ross Tisnovsky, VP of Research at Everest, will discuss how buyers can strategically use pricing to address key issues and concerns in their outsourcing rel... | More

Australasian Shared Services & Outsourcing Week

May 10 thru May 12, 2010 | Event
This event provides research, training, and networking for over 7,000 shared services executive members from over 50 countries across the world. | More

Webinar: FAO Growth in 2010: Key Opportunities and Challenges

April 06, 2010 | Webinar
Join us for this webinar, where we will analyze the global multi process FAO market in 2009 | More

Webinar: Four Symptoms of Overspending on ADM Contracts

April 13, 2010 | Webinar
Join us for an informative one-hour webinar, in which you will learn how you could potentially save up to 20% on your ADM contract and significantly simplify your project management responsibilities b... | More

Webinar: Key Market Developments in Q1-2010: Market Vista Report Briefing

May 13, 2010 | Webinar
Join us for an informative one-hour webinar, during which Eric Simonson, Managing Principal of Research at Everest Group and Anand Ramesh, Research Director at Everest Group, will provide an overview ... | More

Webinar: Vanilla, Chocolate, or Rocky Road: What Flavor of Outsourcing Do You Want?

April 27, 2010 | Webinar
Join us for an insightful one hour webinar during which Eric Simonson, Managing Principal of Research at Everest, will describe four outsourcing solution types, as well as illustrate those solutions i... | More

Outsourcing Institute Road Show

June 10, 2010 | Event
Join Everest on the last stop of the Outsourcing Institute Road Show, a networking and educational event opportunity that will help you increase ROI by gathering the insight of experience outsourcing ... | More

Outsourcing Institute Road Show

May 25, 2010 | Event
Join Everest on the first stop of the Outsourcing Institute Road Show, a networking and educational event opportunity that will help you increase ROI by gathering the insight of experienced outsourcin... | More

IQPC Shared Services Exchange

June 06 thru June 08, 2010 | Event
This elite event helps shared services executives evolve and develop new strategies, solve their current challenges and source partners that will enable them to create efficiency and drive further val... | More

Webinar: Cloud Computing in 3-D

May 25, 2010 | Webinar
Join us for an insightful one-hour webinar, as our distinguished panel of industry thought leaders evaluates Cloud Computing with respect to traditional and virtualized enterprise setups and analyzes ... | More

Webinar: Improved Business Performance - Exploring an Evolved FAO Strategy

June 08, 2010 | Webinar
This webinar discusses the evolving impact FAO can deliver in terms of measurable business benefits (e.g., DSO reduction, faster resolution) and the role it can play in advancing overarching corporate... | More

Shared Services & Outsourcing Network's Finance Transformation 2010

September 28 thru September 30, 2010 | Event
Everest is a proud sponsor of SSON’s Finance Transformation 2010. This event is 2 ½ days of finance focused, outcome-based content to equip atendees with the knowledge, tools, and technologies to ach... | More

SAIC corporate supplier profile

June 2010 | Other
Everest Research Institute's corporate supplier profiles provide an accurate, fact-based, and comprehensive snapshot of supplier capabilities. | More

Webinar: ADM Price Benchmarking: Making it Work in Your Complex Environment

July 15, 2010 | Webinar
Using Everest proprietary frameworks for skill portfolio rationalization and value-based price benchmarking, this webinar will help you uncover cost savings and operational efficiencies by optimizing ... | More

Webinar: Unlocking Additional Value From Your Offshored Research & Analytics

July 20, 2010 | Webinar
The decade-old offshore research and analytics (R&A) market is at an inflexion point. Having graduated beyond the pioneer stage of maturing, the market offers a compelling value proposition. Join ... | More

Webinar: A Roadmap for Delivering Infrastructure Optimization and Savings

September 09, 2010 | Webinar
Join us for an insightful one-hour webinar as Everest and Align infrastructure transformation and optimization experts will share perspectives and approaches to drive infrastructure savings in parti... | More

Global India ICT Summit 2010

August 06 thru August 07, 2010 | Event
Everest is a knowledge partner of the Global India ICT Summitt organized by Ministry of Communication & Information Technology and Indian Chamber of Commerce.  Amn... | More

NASSCOM Infrastructure Management Summit 2010

September 15 thru September 16, 2010 | Event
NASSCOM Infrastructure Management Summit 2010, will address all remote infrastructure transformation (RIM) space issues, including skill set and infrastructure issues, location selection, and securi... | More

Webinar: Key Q2 2010 Global Sourcing Market Developments: Market Vista Report Briefing

August 17, 2010 | Webinar
Join Everest for an informative one-hour webinar, during which Eric Simonson, Managing Principal of Research, Anand Ramesh, Research Director, and Salil Dani, Senior Research Analyst, will provide a... | More

Comparison of Outsourced and Captive Solutions for Capturing Value from Offshoring

Nihal George, Nikhil Rajpal, Eric Simonson, Kumar Subramanian

October 2007 | Document #ERI-2007-2-R-0204 | Research Report
Choosing a third-party, captive or hybrid offshoring model is a critical decision for companies seeking to access offshore labor markets. The decision regarding which model to pursue must be aligned w... | More

Outsourcing the Procure-to-Pay (P2P) Process

Saurabh Gupta, Katrina Menzigian

February 2008 | Document #ERI-2008-1-R-0224 | Research Report
This report examines the expanding market opportunity around the outsourcing of Procure-to-Pay (P2P) processes. It focuses on identifying the emerging value proposition of an end-to-end approach in ... | More

Global Sourcing in FAO

Jimit Arora, Saurabh Gupta, Katrina Menzigian, Sudhanshu Saxena

July 2007 | Document #ERI-2007-1-R-0171 | Research Report
As the offshore FAO market matures, there is an increased push in the market to innovate beyond pure labor arbitrage. In this study, we analyze key trends emerging in the offshore FAO market. The repo... | More

PO Annual Report 2005

Saurabh Gupta

November 2005 | Document #ERI-2005-1-R-0120 | Research Report
The Procurement Outsourcing (PO) market has the potential to become the "game-changer" in BPO. It has started to gain traction, although it has yet to emerge with full momentum. | More

FAO Market Growth Targets a Broader Value Proposition

Saurabh Gupta, Katrina Menzigian

September 2008 | Document #ERI-2008-1-W-0278 | Whitepaper
Over the past several years we have seen the market expand its appeal from large global energy and resource providers to include a wide-range of industries, geographies, and buyer sizes. This piece su... | More

Mapping the Landscape of Chinese Suppliers

Jimit Arora, Aminisha Gupta

March 2008 | Document #ERI-2008-2-R-0231 | Research Report
China continues to receive attention as a potential offshoring destination, but suppliers based in China are little known compared to the giants exploding out of India. In addition to assessing the c... | More

Outsourcing Order-To-Cash and Procure-To-Pay - Opportunity to Create Business Impact

Richa Bansal, Saurabh Gupta, Katrina Menzigian

October 2007 | Document #ERI-2007-1-W-0214 | Whitepaper
Finance and Accounting Outsourcing (FAO) is well into the rapid-growth phase with established models and demonstrated supplier capabilities. Thus far, the value proposition focused on providing direct... | More

Emergence of mid-market in Business Process Outsourcing (BPO)

Richa Bansal, Phil Fersht, Saurabh Gupta

February 2007 | Document #ERI-2006-1-W-0146 | Whitepaper
The Business Process Outsourcing (BPO) market continues to be dominated by large-sized buyers, but the mid-market is starting to emerge. | More

Contract Terms and Conditions Evaluation Tool

July 2008 | Document #EG-80-000 | Other
This evaluation tool can be used by buyers to assess the Terms & Conditions (T&C) of the contract with their service provider. The tool summarizes feedback that enables buyers t... | More

Hewlett-Packard (HP) Procurement Outsourcing (PO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5358 | Other
The HP Enterprise Services PO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Ev... | More

ICG Commerce Procurement Outsourcing (PO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5361 | Other
The ICG Commerce PO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest's as... | More

Infosys BPO Procurement Outsourcing (PO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5362 | Other
The Infosys BPO PO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest's ass... | More

IBM Human Resources Outsourcing (HRO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5260 | Other
The IBM Technologies MPHRO supplier profile provides a comprehensive picture of their service capability and strategy, client portfolio, and delivery locations. This profile also includes Everest’s as... | More

Tata Consultancy Services Human Resources Outsourcing (HRO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5264 | Other
The TCS MPHRO supplier profile provides a comprehensive picture of their service capability and strategy, client portfolio, and delivery locations. This profile also includes Everest’s assessment of t... | More

EXL Service corporate supplier profile

May 2010 | Document #ERI-2010-5-SP-5007 | Other
Everest Research Institute's corporate supplier profiles provide an accurate, fact-based, and comprehensive snapshot of supplier capabilities. Each corporate profile is available in two formats - a si... | More

Adoption of Modular Architecture in IT Infrastructure Outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

April 2009 | Document #ERI-2009-4-R-0333 | Research Report
In recent times, companies have started to seriously consider a modular approach to infrastructure service delivery. It is therefore important to understand the adoption of the modularity concept in t... | More

EDS, An HP Company, Finance & Accounting (FAO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5205 | Other
The HP Enterprise Services FAO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes E... | More

HCL Technologies Finance & Accounting (FAO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5208 | Other
The HCL Technologies FAO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest... | More

Infosys BPO Finance & Accounting (FAO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5212 | Other
The Infosys FAO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest’s assess... | More

IBM Global Services Finance & Accounting (FAO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5210 | Other
The IBM Global Services FAO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Ever... | More

Wipro BPO Finance & Accounting (FAO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5221 | Other
The Wipro BPO FAO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest’s asse... | More

Supplier Spotlight - Global eProcure

Jimit Arora, Ankur Garg, Aminisha Gupta

November 2009 | Document #ERI-2009-5-B-0379 | Research Brief
Global eProcure is a specialist Source-to-Pay service provider which offers an innovative blended model with a focus on compliance management, commodity expertise, technology, and has presence across ... | More

Global Location Insights: February 2010

Salil Dani, Soumik Paul, Anand Ramesh

February 2010 | Document #ERI-2010-8-B-0396 | Research Brief
Over the last two years, the global economic crisis sparked currency changes which impacted economies differently. This research note explores how this trend has impacted offshore cost arbitrage for c... | More

Aditya Birla Minacs Finance & Accounting (FAO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5223 | Other
The Aditya Birla Minacs FAO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Ever... | More

HCL Technologies Human Resources Outsourcing (HRO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5267 | Other
The HCL Technologies MPHRO supplier profile provides a comprehensive picture of their service capability and strategy, client portfolio, and delivery locations. This profile also includes Everest’s as... | More

KPIT Cummins Finance & Accounting (FAO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5214 | Other
The KPIT Cummins FAO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest'€™s... | More

Global eProcure Procurement Outsourcing (PO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5356 | Other
The Global eProcure PO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest's... | More

4C Associates Procurement Outsourcing (PO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5366 | Other
The 4C Associates PO supplier profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, and delivery locations. This profile also includes Everest's a... | More

Caliber Point Human Resources Outsourcing (HRO) supplier profile

July 2010 | Document #ERI-2010-5-SPC-5253 | Other
The Caliber Point MPHRO supplier profile provides a comprehensive picture of their service capability and strategy, client portfolio, and delivery locations. This profile also includes Everest'€™s ass... | More

Benefits Administration Outsourcing (BAO) Supplier Profile Compendium

Rajesh Ranjan, Sudhanshu Saxena, Ritu Sharma

July 2010 | Document #ERI-2010-3-R-0453 | Research Report
The BAO Supplier Profile Compendium provides accurate, comprehensive, fact-based snapshots of 10 leading BAO suppliers. Each profile highlights BAO service capability and strategy, client portfolio an... | More

Global Sourcing in HR

Chris MacKay, Rajesh Ranjan

February 2008 | Document #ERI-2008-3-W-0232 | Whitepaper
This white paper discusses the changing dynamics of GS in HR, provides an overview of the service providers' GS strategy in HR outsourcing (HRO), and illustrates some key considerations for choo... | More

HRO Annual Report 2005

Joe Fernandes, Michel Janssen, Vipul Taneja

May 2005 | Document #ERI-2005-3-R-0101 | Research Report
As the Human Resource Outsourcing (HRO) market matures beyond the early pioneer phase, value creation opportunities continue to increase along multiple dimensions. Understanding the evolving market dy... | More

Procurement Outsourcing (PO) Market Definition Update

Richa Bansal, Saurabh Gupta, Katrina Menzigian

March 2008 | Document #ERI-2008-1-W-0233 | Whitepaper
Based on its annual PO data collection exercise conducted in August 2007, Everest Research has observed fundamental shifts in PO market characteristics. In order to enhance its ability to track the va... | More

Perspectives on Delivery Center Locations for BPO - Asia

Arshmeet Ahluwalia, H Karthik, Swapnil Sinha

December 2007 | Document #ERI-2007-2-R-0175 | Research Report
Asian countries have evolved as offshore destinations to provide business process (primarily in English) and technology services. Lower costs coupled with good English language skills and large, skill... | More

Nurturing Innovation in Finance & Accounting Outsourcing: The Next Wave in FAO Evolution

Peter Bendor-Samuel, Saurabh Gupta, Kara Wyatt

April 2007 | Document #ERI-2007-1-W-0158 | Whitepaper
The Finance and Accounting Outsourcing (FAO) market transformed over the last two years, experiencing close to 100% growth during this period, with further double-digit growth anticipated for the next... | More

Perspectives on Delivery Center Locations for BPO -Central & Eastern Europe (CEE)

H Karthik, Arunima Kumar, Anand Ramesh, Swapnil Sinha

July 2007 | Document #ERI-2007-2-R-0173 | Research Report
Central & Eastern Europe (CEE) countries have emerged as attractive near-shore destinations to provide business process and technology services to Continental Europe. However, the cities below have d... | More

ITO Request for Information 2007 - Summary of Results

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

December 2007 | Document #ERI-2007-4-R-0227 | Research Report
In order to better understand key market trends and how they affect the IT outsourcing market, Everest conducted an ITO Request for Information (RFI) exercise in Q3 2007. The RFI studied outsourcing t... | More

HRO Annual Report 2006

Abhimanya Singh Rana, Vipul Taneja

September 2006 | Document #ERI-2006-3-R-0102 | Research Report
The nine-year-old Human Resource Outsourcing (HRO) market has entered the emerging rapid growth phase. Understanding the underlying market dynamics in this evolving market is key for the stakeholders ... | More

Industry Adoption Trends in FAO

Richa Bansal, Phil Fersht, Saurabh Gupta

October 2006 | Document #ERI-2006-1-R-0111 | Research Report
The report analyzes the factors, drivers, and inhibitors of FAO adoption by industry and includes case studies of current industry engagements. This report will assist companies considering outsourcin... | More

The Silent Knight - The Philippines Emerging Non-Voice BPO Capability

Arshmeet Ahluwalia, Jimit Arora, Nikhil Rajpal

January 2009 | Document #ERI-2009-2-R-0314 | Research Report
On the back of successful offshore delivery of voice-based customer service support, the Philippines established itself as the second-largest offshore destination (after India) in the rapidly growing ... | More

Global FAO Supplier Landscape – Leaders, Contenders, Emerging Players, and the 2009 Star Performers

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon, Katrina Menzigian

May 2010 | Document #ERI-2010-1-R-0414 | Research Report
The 2009 FAO market context gave suppliers an opportunity for introspection, revaluate service offerings, and build capability (both in-house and through acquisitions) for an anticipated growth in 201... | More

PO Supplier Profile Compendium - Comprehensive Look at 17 Established PO Providers

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon

June 2010 | Document #ERI-2010-1-R-0417 | Research Report
The PO supplier profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 PO suppliers. Each 4-5 page supplier profile provides a comprehensive picture of their service suite... | More

Pan-European HRO Market

Monica Barron, Rajesh Ranjan, Sudhanshu Saxena

May 2008 | Document #ERI-2008-3-R-0249 | Research Report
The European market has seen increased HRO adoption over the past couple of years. The changing dynamics in this market have led to increased demand.  This report provides a comprehensive cove... | More

Technology Choices in PO

Phil Fersht, Saurabh Gupta

October 2006 | Document #ERI-2006-1-R-0151 | Research Report
Procurement Outsourcing (PO) facilitates technology deployment by reducing Total Cost of Ownership (TCO) and risks as well as improving service quality. Leading PO suppliers have the technology capabi... | More

Manufacturing Adoption Trends in FAO

Richa Bansal, Phil Fersht, Saurabh Gupta

October 2006 | Document #ERI-2006-1-R-0205 | Research Report
The report analyzes the factors, drivers, and inhibitors of FAO adoption in Manufacturing and includes case studies of current engagements. This report will assist companies considering outsourcing F&... | More

What's happening in China: A Curtain-Raiser on the IT and Business Process Services Exports Market

Jimit Arora, Sheetal Bahl, Aminisha Gupta

June 2007 | Document #ERI-2007-2-W-0172 | Whitepaper
As global sourcing becomes a fundamental part of almost all sourcing decisions today, and as the appetite for offshoring increases, buyers as well as suppliers are looking beyond traditional destinati... | More

Cost accounting considerations in IT outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

April 2007 | Document #ERI-2007-4-R-0150 | Research Report
This report presents an analysis of the costs that a buyer will incur from the point that it begins to explore its options up to the point that a supplier takes over day-to-day operations in a steady-... | More

Perspectives on Delivery Center Locations for BPO - Latin America

Richard Caswell, Swapnil Sinha

February 2008 | Document #ERI-2008-2-R-0177 | Research Report
Latin American countries have emerged as attractive destinations to provide business process and technology services to cater to the growing regional demand as well as to the US markets. The cities in... | More

Energy & Utilities Adoption Trends in FAO

Richa Bansal, Phil Fersht, Saurabh Gupta

October 2006 | Document #ERI-2006-1-R-0207 | Research Report
The report analyzes the factors, drivers, and inhibitors of FAO adoption in Energy & Utilities and includes case studies of current engagements. This report will assist companies considering outsourci... | More

Indian Captive Market - Trends and Implications

Nihal George, H Karthik, Nikhil Rajpal, Geetha Tedakapalli

June 2007 | Document #ERI-2007-2-R-0162 | Research Report
The Indian captive market is large and continues to expand at a rapid pace across verticals, functions, and geographies. As the captive model becomes more mainstream, the role of the captive is evolv... | More

Global PO Supplier Landscape

Ateendra Dabas, Saurabh Gupta, Katrina Menzigian, Ankur Sahni

September 2008 | Document #ERI-2008-1-R-0265 | Research Report
As the Procurement Outsourcing (PO) market gains momentum, a new value proposition is emerging that represents a convergence of traditional PO and the traditional Finance and Accounting (FAO) value l... | More

Geographic Trends in FAO Adoption

Richa Bansal, Phil Fersht, Saurabh Gupta, Sonal Singla

August 2006 | Document #ERI-2006-1-R-0110 | Research Report
This report analyzes the 2006 FAO market size and growth, factors affecting adoption, and the supplier landscape for North America, Europe, and Asia Pacific. This report will assist companies consider... | More

HRO Annual Report 2007

Monica Barron, Rajesh Ranjan, Sudhanshu Saxena

November 2007 | Document #ERI-2007-3-R-0220 | Research Report
The Human Resource Outsourcing (HRO) market has reached a critical juncture in its 10 year history with market size increasing but at a slower growth rate. While buyers are increasingly looking at HRO... | More

Moving from Input-based to Output-based Pricing - Why, When, and How?

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

July 2009 | Document #ERI-2009-4-R-0357 | Research Report
Pricing is an integral aspect of any outsourcing relationship. It is frequently complex in nature, with the result that a large outsourcing relationship is usually a hybrid of multiple pricing models.... | More

IT Consulting as a Catalyst of ITO - The Pursuit of a Vague Synergy

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

January 2010 | Document #ERI-2009-4-R-0387 | Research Report
Consulting is a large and dynamic market at the high end of the overall IT services industry. The consulting market is complex. Historically, buyers and suppliers viewed the role of consulting in driv... | More

Global Location Insights: April 2010

Anand Ramesh

April 2010 | Document #ERI-2010-8-B-0418 | Research Brief
Over the last 24 months Latin America experienced strong interest with a number of global companies setting up service delivery centers in the region. Bogota, in particular, experienced significant in... | More

Executive Perspectives - Up In the Air

Peter Bendor-Samuel, Marvin Newell

May 2010 | Document #ERI-2010-0-B-0424 | Research Brief
The announced merger of United Airlines and Continental Airlines promises to have far-reaching effects on the travel industry and its stakeholders. It also highlights how M&A events can fundamenta... | More

FAO Supplier Profile Compendium - Comprehensive Look at 21 Established FAO Providers

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon

June 2010 | Document #ERI-2010-1-R-0416 | Research Report
The FAO supplier profile compendium provides accurate, comprehensive, and fact-based snapshots of 21 suppliers in the multi-process FAO market including Accenture, ACS, Aditya Birla Minacs F&A (Co... | More

Remote Infrastructure Management - Impending Crisis of Genre

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

August 2009 | Document #ERI-2009-4-R-0360 | Research Report
The Infrastructure Outsourcing (IO) market continues to evolve with offshore suppliers maturing as infrastructure service providers, enabled by remote infrastructure management (RIM) technology. As of... | More

How Structural Changes in the ITO Market are Likely to Affect the Industry

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

November 2007 | Document #ERI-2007-4-R-0168 | Research Report
Information Technology Outsourcing (ITO) industry research is not short of opinions and discussions around structural market trends (e.g., unbundling, consolidation, fragmentation). This abundance of ... | More

Availability of European Language Skills for BPO Industry in India

Richard Caswell, Swapnil Sinha

April 2008 | Document #ERI-2008-2-R-0235 | Research Report
India is firmly established as a leading destination for offshore delivery of business processes. Having witnessed a significant expansion in both BPO export revenues and employment, the Indian BPO in... | More

2008 Spending on IT Services - New Paradigm, or Continuous Denial?

Soumit Banerjee, Ross Tisnovsky

February 2008 | Document #ERI-2008-4-W-0236 | Whitepaper
This whitepaper aims to investigate the likely fallouts in ITO of buyer decisions under certain economic conditions during 2008 with focus on the effect of upcoming cost optimization efforts on IT se... | More

Geographic Trends in HRO Adoption

Monica Barron, Rajesh Ranjan

May 2007 | Document #ERI-2007-3-R-0166 | Research Report
Significant variation exists in the adoption of Human Resources Outsourcing (HRO) across North America, Europe, and Asia Pacific. The differences in regional market trends and risks necessitate modif... | More

Technology Transformation - How to Drive Higher Value in Finance and Accounting Outsourcing

Phil Fersht, Sonal Singla

June 2006 | Document #ERI-2006-1-W-0112 | Whitepaper
Initial Finance and Accounting outsourcing (FAO) relationships centered primarily on reducing costs and reengineering the Finance and Accounting (F&A) process to accommodate the service provider. The ... | More

Accelerate the Learning Curve

Monica Barron, Rajesh Ranjan

September 2008 | Document #ERI-2008-3-W-0285 | Whitepaper
Learning Services Outsourcing (LSO) has emerged as a strategic choice for buyers to effectively manage these complexities and meet their short term goals as well long term business objectives. Learn ... | More

IT Outsourcing in the Small and Medium Businesses

Ross Tisnovsky

February 2007 | Document #ERI-2006-4-W-0136 | Whitepaper
Small and Medium Businesses (SMBs) have unique IT needs, stemming from low IT budgets and small project sizes in Application Development and Maintenance (ADM) outsourcing, lack of scale in operations,... | More

Global Location Insights: March 2008

H Karthik, Swapnil Sinha

March 2008 | Document #ERI-2008-2-B-0238 | Research Brief
Location Optimization article discussing wage inflation in Eastern Europe. | More

Ongoing Evolution of the IT Outsourcing Market: Findings from the Everest ITO RFI 2007

Shiraz Ritwik

December 2007 | Document #ERI-2007-4-W-0228 | Whitepaper
To better understand key market trends and how they affect the IT outsourcing market, Everest conducted an ITO Request for Information (RFI) exercise in Q3 2007. The RFI studied outsourcing transactio... | More

Global Location Insights: July 2008

H Karthik, Shefali Saxena

July 2008 | Document #ERI-2008-2-B-0263 | Research Brief
How important are investment incentives from offshore destination governments | More

Global Location Insights: September 2008

Anand Ramesh, Geetha Tedakapalli

September 2008 | Document #ERI-2008-2-B-0281 | Research Brief
Central America is witnessing growth in the Global Sourcing area. Find out more in this article. | More

Show Me The Assets! The Changing Role of Asset Ownership in Infrastructure Outsourcing

Shiraz Ritwik, Ross Tisnovsky

February 2007 | Document #ERI-2007-4-W-0152 | Whitepaper
Ownership of IT assets is one of the most important factors in determining the dynamics of an outsourcing engagement. Historically, suppliers leveraged assets ownership transfer in Infrastructure Outs... | More

Global Location Insights: May 2008

Arshmeet Ahluwalia, Anand Ramesh, Geetha Tedakapalli

May 2008 | Document #ERI-2008-2-B-0250 | Research Brief
Offshoring perspective of the top Tier 2/3 cities. | More

The Art and Science of the ADM Skill Equilibrium

Peter Bendor-Samuel, Ross Tisnovsky

August 2008 | Document #ERI-2008-4-W-0274 | Whitepaper
Diversity of skills, needs, and delivery frameworks in Application Development and Maintenance (ADM) lead to a large variety of resource sourcing options The result of this variety is a unique resour... | More