Custom Research Offerings

The Institute provides custom research on a range of topics related to BPO, ITO, and offshore topics. Custom research is provided to corporate buyers, service providers, technology providers, and investors to meet their unique needs.

Custom Research Capabilities

• Location optimization - A distinctive capability to assess and prioritize global locations for offshore delivery. Includes a rigorous, fact-based methodology that evaluates the costs and risks specific to a situation. Analyses are conducted at the city level and specific to the skill profiles required for the services.

• Supplier identification and evaluation - A capability to assist buyers in developing a short-list of potential suppliers of outsourcing services. In addition to developing short-lists in traditional areas (e.g., IT infrastructure, applications, HRO, etc.) we specialize in situations that require niche capabilities that are not commonly available through the top 50 suppliers. | More

Examples of Custom Research Efforts 

• Identification and prioritization of niche infrastructure suppliers in Eastern Europe – Top 10 global insurance institution

• Supplier identification and evaluation for Banking BPO processes – Leading North American bank

• Assessment of relative costs of different locations to determine strategy for choosing between an offshore captive versus third-party outsourcing – Top 5 global energy company

• Analysis of 100+ potential global BPO & ITO service delivery cities across Eastern Europe, Latin America, Asia, and North America – Top 5 global outsourcing supplier

• Identification of potential BPO and ITO markets within which to expand services – Top 50 offshore supplier

• Identification of potential partners to acquire a global shared services delivery footprint – Top 5 electronics manufacturer

• Assessment of opportunity to locate delivery centers in Tier 2/3 cities in India – Top 5 global outsourcing supplier

For more information about our custom research capabilities, please contact us.