Introduction

PricePoint reports identify trends in the pricing of the ITO and BPO deals through comprehensive analysis of key demand-side, supply-side, and macro-economic factors that impact pricing. Additionally, the reports include insights on contemporary outsourcing trends driven by key market developments.

Scope

PricePoint Q3 2013 includes the following:

• Assessment of pricing drivers in ITO and BPO, including:
  • Buy-side dynamics
  • Supply-side dynamics
  • Key macro-economic factors
  • Overall impact of the drivers on pricing in Q3 2013
  • Pricing outlook for Q4 2013
• Featured research
  • Industry-specific BPO: Pharmaceutical industry
  • Implications of U.S. visa reforms on Indian IT service providers

Contents

This report contains in-depth analysis of the drivers that impact the pricing of ITO and BPO services in India and United States. The drivers included in the analysis are:

• Buy-side drivers, including deal size, deal volume, value mix, and new deal-renewal mix
• Supply-side drivers, including resource utilization, hiring mix, support costs, onshore-offshore mix, and service provider financial performance
• Macro-economic factors, including operating cost inflation and foreign exchange rates

The report also contains the aggregated impact of these drivers on pricing in Q3 2013 and the outlook for Q4 2013.

The featured research section includes:

• Assessment of industry-specific BPO market for pharmaceutical industry including pricing for pharma-BPO vis-à-vis standard BPO functions, comparison of pricing difference between service provider categories (i.e., IT-BPO providers and clinical research outsourcers/specialist providers), and pricing model adoption trends
• Analysis of the impending U.S. visa reforms bill to identify the four key potential risks for Indian IT companies, four risk mitigation strategies and measures adopted till now, and potential impact of key bill clauses on margin of Indian providers